Klaben Chrysler Jeep Dodge Ram - Service Center

I have taken my Dodge Charger to the Klaben Dodge service center for the last 4 years because of one person - Tina Kelly. Tina can always find an appointment date that works for my ever changing work schedu center for the last 4 years because of one person - Tina Kelly. Tina can always find an appointment date that works for my ever changing work schedule. She provides an added touch of knowing me and my vehicle. On one occasion I came in and asked a simple question concerning problems I was having with lug nuts, and Tina went above and beyond by having them all replaced just under my warranty expiration. It shows that she takes pride in her work and Klaben Dodge. I highly recommend the Klaben Dodge Service Department. More

every problem I had was fixed quickly. it is very easy to make appointments. the service people are friendly and helpful. I wanted to tell you that tina Kelly is the friendliest and most helpful person . all make appointments. the service people are friendly and helpful. I wanted to tell you that tina Kelly is the friendliest and most helpful person . all I can say are good things about tina .I am glad that she takes care of my service needs she always gives 100%. More

I have been working with Joe for over 10 years. I have owned two Jeep Grand Cherokees and one Jeep Wrangler and Joe has serviced them all. Klaben Chrysler Jeep has a great service team, but Joe is the be owned two Jeep Grand Cherokees and one Jeep Wrangler and Joe has serviced them all. Klaben Chrysler Jeep has a great service team, but Joe is the best. I contact him directly to schedule all service appointments. When I arrive, he greets me by name and although I know he is juggling many vehicles through the repair and service process, he makes me feel like I am the only one there and that my vehicle is the only one being serviced that day. Joe lets me know when more expensive services are needed based upon mileage or when the mechanics see something that needs attention. Between Joe's excellent service and the knowledgeable mechanic team, I am confident that my vehicle is always in top running condition. All of my service appointments start and end with Joe and I wouldn't have it any other way! More

Working with Joe Hilliard and John in service garge has become the dynamic duo. Joe and John are really good. I trust Joe to set up my needs for service and I trust John to service my needs, even ones I di become the dynamic duo. Joe and John are really good. I trust Joe to set up my needs for service and I trust John to service my needs, even ones I didn't know about. Rich Klaben has set up a great group of prople. I trust them and wouldn't go any place else. I have been buying from the Klaben group since the '90s. Every vehicle has been great. Thank you, Jerry Frank. More

We have been going to Klaben for service on our Chrysler Town and Country van for a long time. Our van has a ramp in it for our disabled son, and it's difficult to be without it. Whenever possible, I ask fo Town and Country van for a long time. Our van has a ramp in it for our disabled son, and it's difficult to be without it. Whenever possible, I ask for Joe to service our van. He understands our extenuating circumstances, and works with me to schedule service so our son isn't without transportation. He listens carefully to our description of any problems, and we appreciate his attention to our concerns. Joe understands how important our time is. He is very prompt in returning our calls and we rarely have to go back for service on the same issue. Everyone at Klaben is always friendly and helpful, but we're just comfortable with Joe and the service he provides. More

We have purchased 4 cars from Klaben in the past 17 years, everytime we need a new car, we shop around and end up right back at Klaben. Sales staff is always super friendly and REALISTIC...we dont fee years, everytime we need a new car, we shop around and end up right back at Klaben. Sales staff is always super friendly and REALISTIC...we dont feel like we are getting swindled EVER. As far as service or repairs, the loyalty link card speaks for itself...and work is done quickly, perfectly and only what NEEDS to be done...they have never tried to push unnecessary or frivolous work...Tina is my girl and she makes sure it gets done with smile and a little conversation to boot. Klaben has the right staff all around..you need a car or work done? Trust them! More

Hello: My service advisor for my 2008 Pacifica has Hello: My service advisor for my 2008 Pacifica has always been Tina Kelly. A simple phone call to make an appointment, and I drop my car off to Ti Hello: My service advisor for my 2008 Pacifica has always been Tina Kelly. A simple phone call to make an appointment, and I drop my car off to Tina who does everything else for me. I have always had great sales and service experiences with the Klaben family of dealerships and service departments. Tina goes out her way to be friendly, listens to any concerns I may have and provides fast, friendly solutions. She always lets me know the cost estimates before any work is started, as well as the progress of any work being done. I continue to do business with Klaben Chrysler Jeep Dodge because of my original sales advisor Don Jacobs, and the attention to detail my service advisor Tina Kelly provides to me. This is a four-star dealership for a good reason. If you are going in for service, I advise you to ask for Tina and you will agree with my review. I go there for oil changes and all levels of maintenance, and you should too. Thank you again Mr. Klaben, Don Jacobs, and Tina Kelly; - Todd K More

Myself and my Father have come to Klaban since we moved to Ohio four years ago and we have been lucky to find a guy like Joe there. Joe is honest, caring, friendly, and patient. I know a decent amount abou to Ohio four years ago and we have been lucky to find a guy like Joe there. Joe is honest, caring, friendly, and patient. I know a decent amount about cars, but I know I can ask him a seemingly stupid question and attain a friendly answer from him. I ask for Joe every time I call Klaban and every time I go into the shop. Generally speaking, mechanics and car shops don't have the best reputation, but I feel like I am being told the truth by Joe every time I go to Klaban. He definitely cares about his customers and differentiates between what is absolutely needed, what should be done soon, and merely his opinion on a matter, which is helpful when the difference is a large sum of money. As long as I am in Kent, I will always go to Joe! More

As soon as I got to the dealership I received a friendly greeting from Dmitry. This was my first time there and not even a minute in I was impressed. I wasn't sure what was wrong with my truck but Dmitry ex greeting from Dmitry. This was my first time there and not even a minute in I was impressed. I wasn't sure what was wrong with my truck but Dmitry explained to me what they would need to do to figure it out. I then used the nice shuttle service to go to work. Within a couple hours I had a voicemail from Dmitry stating what they found. I called him back and he answered right away and explained what needed to be done. I had a couple questions and he answered them in a way I was able to understand(I don't know much about how trucks work). I was able to get my truck the same day. It was quite the pleasure at Klaben. More

I lease a car and have for about 12 yrs, I have been fortunate to deal with Justin and Joe every since, and these 2 guys are the best of the best, they take excellant care of me, since I am a widow and fortunate to deal with Justin and Joe every since, and these 2 guys are the best of the best, they take excellant care of me, since I am a widow and they always help me to get the best deal and to handle my service calls to work around my schedule, They are truly a great example of Klaben I am so lucky to have them to help me every year. Thanks to them both More