Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,010 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Service survey Everything that was advertised and what I asked for was done...no complaints...completely satisfied. Happy with the price and the coupon I received m Everything that was advertised and what I asked for was done...no complaints...completely satisfied. Happy with the price and the coupon I received made it even more affordable. More
Service Joe is an excellent service rep and gave correct estimate of cost. Service appointment was setup for my selected time and date of my choosing. Joe is an excellent service rep and gave correct estimate of cost. Service appointment was setup for my selected time and date of my choosing. More
CAR TROUBLE ONE SUNDAY MORNING I HAD SEVERAL LIGHTS POPPING UP ON MY DASHBOARD, CAR OVER HEATING, MY CAR WAS ONLY A YEAR OLD. I WAS FRUSTRATED, I CALLED KLABEN AS ONE SUNDAY MORNING I HAD SEVERAL LIGHTS POPPING UP ON MY DASHBOARD, CAR OVER HEATING, MY CAR WAS ONLY A YEAR OLD. I WAS FRUSTRATED, I CALLED KLABEN AS SOON AS THEY OPENED AT 715, SPOKE WITH JUSTIN STINNETT BY THE TIME I HAD GOTTEN THERE I WAS ABLE TO PULL STRAIGHT IN, AND HE HAD A RENTAL CARE WAITING FOR ME ALREADY WARMING UP. MY CAR WAS FIXED AND EVEN PERFORMED AN OIL CHANGE ALL WITHIN THE SAME DAY. JUSTIN KNOWS WHAT HE IS DOING AND I GOES ABOVE AND BEYOND! More
Oil change and tire rotation was performed in a timely manner. Service advisors were all very friendly and professional. Service advisor recommended additional and tire rotation was performed in a timely manner. Service advisors were all very friendly and professional. Service advisor recommended additional services but was not pushy. More
Oil change The service was fine and the waiting area was very neat and clean. It took a little long for an oil change, the service rep realize that, and gave me The service was fine and the waiting area was very neat and clean. It took a little long for an oil change, the service rep realize that, and gave me a $25 discount. It took about an hour and a half for the oil change but I am joyed a donut while I was waiting. I have been taking my crossfire to this dealer for the past seven or eight years and I've always had great service . Don't remember the name of my service representative. Also, parts of the questionnaire do not make a lot of sense. The sales and service issues seem to get mixed up. I can't submit the information without checking a sales person's name so I am just going to check one And I have no idea who this individual is More
1st visit - went OK Purchased a 2014 Dodger Journey Crossroads at another dealership. From CarFax i discovered it has been purchased from Klaben and serviced there. Too Purchased a 2014 Dodger Journey Crossroads at another dealership. From CarFax i discovered it has been purchased from Klaben and serviced there. Took it in to have them check it out. Car is still under warranty. There was one small issue. It is handled and all was good. More
more great service from Klaben The Klaben staff is committed to giving you good products, good service and a good price. This is why I have all my car service needs handled at Klab The Klaben staff is committed to giving you good products, good service and a good price. This is why I have all my car service needs handled at Klaben Their Loyalty Link card provides great deals. More
It doesn't get any better than that! Unfortunately sometimes you have to "drop in" unannounced to get a repair taken care of.. I had a little bit of time off from work and needed to get Unfortunately sometimes you have to "drop in" unannounced to get a repair taken care of.. I had a little bit of time off from work and needed to get some warranty service performed on my Jeep Wrangler. Justin took excellent care of me and even though I needed to leave it there overnight he kept in contact with me and let me know the progress along the way.... I felt bad about showing up unannounced but he was able to get things taken care of without a problem... This is the way customer service should be and just another reason why I chose Klaben.... More
Great I have confidence in everything Klaben does on my 2005 Jeep Liberty Diesel. Some maintenance has been major and expensive, but the 4x4 diesel is wort I have confidence in everything Klaben does on my 2005 Jeep Liberty Diesel. Some maintenance has been major and expensive, but the 4x4 diesel is worth keeping on the road More
Superior Customer Service I couldn't be more pleased with the customer service provided by Justin. He did an amazing job (as usual) getting us taken care of. I couldn't be more pleased with the customer service provided by Justin. He did an amazing job (as usual) getting us taken care of. More