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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,012 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,012 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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November 05, 2015
Thank you for going above on beyond on the recent service of my Jeep Cherokee. I appreciate what you did for me. thank you Debbi for going above on beyond on the recent service of my Jeep Cherokee. I appreciate what you did for me. thank you Debbi More
by Debbi
Employees Worked With
Ken, Amber Silver
October 19, 2015
Called for service told booking 7 days out. Been having both my vehicles serviced there for the past 4 years. Service was great up until the last 6 months. Lately the last three attempts for ser Been having both my vehicles serviced there for the past 4 years. Service was great up until the last 6 months. Lately the last three attempts for service were the same problem. To schedule an appointment they were booking 7 days out. That is totally insane to have to wait 7 days just to have them look at the vehicle for a check engine light. So today after booking an appointment to wait 7 days. I called Haas Dodge and are seeing me tomorrow at 2pm So I will no longer take my business to Klaben Service. By the if you have an extended service plan you are entitled to a free rental which they denied my wife until I called the Service Manger. Just an FYI The sales department is great. Service Dept the worst so buy and run. More
by Ram3500 4x4
Employees Worked With
Service Manger
October 12, 2015
So thankful for Justin Stinnett's help!!! My son tore off my finances rear view mirror and I panicked and flew over to the dealership!!! Justin had my mirror fixed in minutes and was so kind a My son tore off my finances rear view mirror and I panicked and flew over to the dealership!!! Justin had my mirror fixed in minutes and was so kind and helpful!!! He saved me and my son a lot of grief!!!! More
by Jamiep
Employees Worked With
Justin Stinnett
October 08, 2015
Service with a smile Justin Stinnett was my service advisor for my first oil change, he got me an earlier appointment, and explained synthetic oil changes to me. I know my Justin Stinnett was my service advisor for my first oil change, he got me an earlier appointment, and explained synthetic oil changes to me. I know my next appointment won't be for a while but I'm looking forward to another great experience. More
by Donttouchmydart
Employees Worked With
Justin Stinnett
September 18, 2015
So nice! Stopped in randomly to get my tire pressure filled. Justin was so nice and even checked my fluid levels! Everything was so quick and convenient ! Stopped in randomly to get my tire pressure filled. Justin was so nice and even checked my fluid levels! Everything was so quick and convenient ! More
by Darya
Employees Worked With
Justin Stinnett
September 14, 2015
Most professional repair visit I've ever had! Took my Jeep Patriot in for an oil leak and a tire rotation. My service writer Joe Hillard was courteous, professional and caring. He promptly assigne Took my Jeep Patriot in for an oil leak and a tire rotation. My service writer Joe Hillard was courteous, professional and caring. He promptly assigned my Jeep to Mike Hall for the repair and inspection. Mike was very thorough and discovered a rear brake issue. They fixed my oil leak, rear brakes and provided me with a more than fair price. Joe kept me informed of the progress as I waited for my Jeep. The Service Manager Mike VanHoose personally thanked me for coming in and having my Jeep serviced there. WOW!!! I will not hesitate bringing my Jeep here when it needs any other work. What a TEAM! More
by F. Curley
August 17, 2015
Routine maintenance I have been pleased with Klaben since my very first visit. Even though they didn't end up having the vehicle I wanted to purchase, I chose to return h I have been pleased with Klaben since my very first visit. Even though they didn't end up having the vehicle I wanted to purchase, I chose to return here for all of my service needs based on the outstanding quality of people I had interacted with while Jeep shopping. I couldn't have made a better choice! I've been going here for four solid years and can't imagine going anywhere else. I highly recommend this dealer. While everyone in the service department has always been very friendly and extremely helpful, I must say I do throughly enjoy working with and appreciate Justin. He's excellent! I honestly can say I trust that I am getting the best service at the best price here at Klaben. More
by renee8485
Employees Worked With
Justin Stinnett
August 13, 2015
Justin Stinnett was a 5-STAR!! Having not worked with the service department before, Justin Stinnett handled my needs with absolute professionalism. I felt very well taken care of. Having not worked with the service department before, Justin Stinnett handled my needs with absolute professionalism. I felt very well taken care of. Thanks Justin!! More
by bohicket
Employees Worked With
Justin Stinnett
August 06, 2015
Awesome service I have always had great service at Klaben. Joe Hilliard is very good with customer service and he is very professional. He let me know where they we I have always had great service at Klaben. Joe Hilliard is very good with customer service and he is very professional. He let me know where they were with my Jeep plus he let me know that there were software updates that needed to me done. That is a huge help to me. I would recommend Klaben with their sales and services! More
by maf2526
Employees Worked With
July 30, 2015
Jeep Commander Repair - Justin Stinnett - Service Department Justin was amazing. My 2008 Jeep Commander's key kept getting stuck in the ignition, and I needed a new radio. Justin went beyond the effort for nor Justin was amazing. My 2008 Jeep Commander's key kept getting stuck in the ignition, and I needed a new radio. Justin went beyond the effort for normal customer service. He determined the problems quickly, and even had the replacement parts overnighted to accommodate my travel schedule. I have found a home at Klaben Chrysler Jeep Dodge Ram for my future Jeep servicing, in Kent, Ohio, thanks to Justin. Even though I live in Pittsburgh, Pennsylvania. More
by Lee Richardson
Employees Worked With
Justin Stinnett
