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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,021 Reviews

2,021 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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August 09, 2024

Klaben was concerned about my issues with my car. Joe addressed the problem with my car and in no time my car was returned to me, not only fixed, but also washed and shining. Thanks Joe! More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Joe makes everything worth it with Klaben. He is an amazing Service advisor. Thank you for all the help Joe! More

by mgeist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

I’ve always had great service from Joe and Klaben. It’s always a smooth transition from dropping of my Jeep to picking it up. That’s why I continue to bring my Jeep there for any service it needs. More

by gknight720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2024

I have a long history with this dealership. I appreciate their help whenever I needed it . They have worked hard to meet my car needs. Thank you Klaben! More

by Sellissa4u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Had some initial issues but Melissa Dolan, Jeremy Watson & Rich Klaben went above and beyond to make everything right. Dealership is really focused on providing customers with the best service possible fro More

by westja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan, Jeremy Watson
July 31, 2024

Very kind, helpful, efficient and fast. This is my first time using this dealership and I highly recommend! More

by jasminebrazier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
July 29, 2024

Brought my Jeep in to get the transmission and all looked over they had it all day didn’t even look at it never got a call I kept calling and no one returned my call till the end of the day poor service More

by Jkaymoore64
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan Rich, Melissa Dolan
Jul 29, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Hi Judy, Thank you for taking the time to leave us a review and provide your valuable feedback. At Klaben, we strive to make every customer's visit as seamless and pleasant as possible. In this case, we failed. I sincerely apologize for the inconvenience and frustration you experienced. I left you a message earlier because it's my responsibility to personally apologize and gather additional detail in order to address our failures. It's important that we effectively utilize your feedback to coach, counsel and make necessary process improvements internally here with the team. My contact information is below. I respect your time and value your input. I and the entire Klaben team remain at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com

July 25, 2024

I was very pleased with Melissa's care in taking care of my concerns regarding my issues More

by rosz43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
July 21, 2024

Logan was a great service helper helper us when car took longer and took care of it on his end and always called and gave us update I would deal with Logan Welch again if I need to More

by dustinbowers2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
July 18, 2024

The main point with Logan is he does what the customer asks him to do, and I cannot say that happens with the other service advisors. He is very attentive to all detail and with me that is very critica More

by gary chack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
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