Jeff Ashley
Jeff Ashley at Klaben Chrysler Jeep Dodge Ram
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Jeff Ashley

Assistant Service Manager

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.7
15 Reviews
4.7

15 Reviews

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15 Reviews of Jeff Ashley

March 21, 2024

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Shi Crockett stands out as one of the most compassionate and attentive salespeople I’ve ever encountered. His genuine pride in his work is evident in every interaction. Not only is he honest and straightfor More

by jennifer.nurse
Recommend Dealer
Yes

February 28, 2024

Dealership Rating
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I have dealt with Klaben for 15 years and I am very satisfied with their service. Logan made certain that my instructions were clear as to where to park the Jeep when the work was completed.   My More

by gary chack
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Recommend Dealer
Yes

Other Employees Tagged: Logan Rich , James Arnold

February 22, 2024

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Joe Hilliard has been helping us for years and there is none better than him! More

by SADERR
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 21, 2024

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One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith
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Recommend Dealer
No
Feb 21, 2024

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

January 16, 2024

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It was a good buying experience. The team worked with me on the deal and helped provide me with what I wanted. More

by psally
Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Shi Crockett , Jennifer Ash

January 09, 2024

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Klaben employees provide fast, convenient and friendly service when scheduling my Jeep Wagoneer. Thank you! More

by amstrohfus
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

January 02, 2024

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Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Brian Binegar, Logan Rich , James Arnold, Amanda Davis

December 26, 2023

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I had a recent great experience with my newer Jeep I purchased from Klaben. Great communication and solutions. More

by ashley_courtheyn
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Recommend Dealer
Yes

Other Employees Tagged: Kara Semety

November 10, 2023

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It was a very efficient beautiful clean establishment. The sales help was very attentive and quick about processing my whole experience. More

by augustschreiber
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Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar , James Arnold

November 03, 2023

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Amanda Davis and the rest of the Klabeen team are always so helpful and accommodating. They’re the reason I keep coming back to Klabeen for new vehicles and service. More

by mattwhite782e
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Tina Kelly, Brian Binegar, Logan Rich , James Arnold, Amanda Davis, John Rebeck, Nikki Ripley, Kara Semety

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