Jeff Ashley

I’ve had my truck at this facility twice this year, totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed du totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed during the initial safety inspection on my first visit. Combined with the previous failure to check tire pressure, leaving two tires 8 lbs low, it’s clear that attention to basic safety and detail is inconsistent at this shop. During the repair, one of the front struts came apart. There was a warranty issue with the struts, which took several weeks due to backordered parts. The team did assist with labor and alignment once parts arrived and changed my customer supplied oil and filter at no cost. However, other important details were overlooked. I requested that the front struts be lifted one notch. Chrysler Bilstein factory leveling suspension kit installed, this was not done. They changed my oil but did not reset the service in the EVIC, left my old oil change sticker in the window, and left the service floor mat and seat protector for me to dispose of. This facility had a second opportunity to really shine, and once again, they fell short. While Ridge and both Jeffs (service managers) were helpful with labor and alignment, repeated oversights and missed safety checks demonstrate a troubling lack of thoroughness. For that reason, I cannot give this facility a 5-star rating, 3.5 to 4 stars at best. They handle major repairs, but the little things, and the things that keep you safe are routinely missed. More

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GREAT Dealer. .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! More

by scott.phelps Verified Customer Verified Customer

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Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem More

by dritchey02 Verified Customer Verified Customer

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Had an iissue but Ridge and Jeff handled it promptly. I appreciate them going the extra mile. I appreciate them going the extra mile. More

by jenstates Verified Customer Verified Customer

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all of the open door kick panels were covered in greasey foot prints, returned next day and joe hilliard cleaned grease off. driver seat was not back to original position,headlight knob was in off position foot prints, returned next day and joe hilliard cleaned grease off. driver seat was not back to original position,headlight knob was in off position i had it on auto position.there were no paper floor coverings.the repair was good, condition of car not good. More

by bill Verified Customer Verified Customer

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Greg and the store manager are great. They provided me with first-class, personalized service, always putting my needs first and showing high levels of honesty and empathy. They provided me with first-class, personalized service, always putting my needs first and showing high levels of honesty and empathy. More

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Jeff and Liz were a delight to work with. They made me feel like they genuinely cared about my vehicle. They made me feel like they genuinely cared about my vehicle. More

by Mshawb13 Verified Customer Verified Customer

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Klaben is very customer-oriented. Upfront and fair when it comes to pricing out a new vehicle. Highly recommend them! Upfront and fair when it comes to pricing out a new vehicle. Highly recommend them! More

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I’m thankful for the team that helps me every time I’m in the Service area. I drive an Hour just to make sure Joe Hillard and his Crew get things done. Not only done but done correctly the 1$t time. Even wit the Service area. I drive an Hour just to make sure Joe Hillard and his Crew get things done. Not only done but done correctly the 1$t time. Even with the new system and that Wonderful Complementary Wash it still exciting to see the crew and watch a little Television while I wait. Snacks are great and if I need a ride they make sure I’m in a comfortable and compatible Vehicle. Thanks, LaToya M from The 330 area. More

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The service department really puts great effort in trying to rectify the problem at hand. to rectify the problem at hand. More

by raynovak912 Verified Customer Verified Customer

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