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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,020 Reviews

2,020 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 14, 2023

Danny and the jeep dodge service center did a great job on my jeep, would highly recommend! More

by BellaRose12985
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Gauthier
November 14, 2023

Joe was very accommodating for my recent oil change. It was done in a timely manner and he helped me set up getting a rental car as well. More

by mike@tsm1947.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2023

Very professional staff. Had no issues whatsoever and my vehicle was done on time.Thank you! More

by shop2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
November 13, 2023

In the process of having my vehicle repaired, Dan was very professional and gave me good service in getting that accomplished. And he also followed up to see if things were still going well with the resu More

by pamela10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
November 10, 2023

It was a very efficient beautiful clean establishment. The sales help was very attentive and quick about processing my whole experience. More

by augustschreiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
November 10, 2023

I have been dealing with Klaben for several years & have been very pleased with everything. Service dept is great More

by karenschauffler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2023

Kara understood my situation and promptly created a plan to resolve my car issue. She took the time to give me updates and explained clearly the correction taken. Looking forward to my next appointment. More

by Agd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
November 08, 2023

Very professional they were quick and easy to work with I will be back for other services More

by danieltilley25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
November 07, 2023

Kara responded so promptly professionally to my unscheduled situation, very much appreciated on a busy work day!! More

by Jon G
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
November 07, 2023

I had asked the service writer to tell mechanic to use a thin wall socket on my after market wheels. This would prevent scraping the lug nut holes. That didn't happen. So the black coating is scraped off More

by rogb350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
Nov 07, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Roger, Thank you for taking the time to provide us with your honest feedback and for speaking with me on the phone. We share this feedback with our entire team and reflect on its content knowing what we are doing well and areas needing attention. Based on your comments we didn't listen to your needs and the services we provided were lacking. We absolutely did not follow your specific instructions on the wheels and completely failed at doing our jobs. When I read comments like this it becomes my responsibility in reaching out to personally apologize to our guest and ask for additional feedback to help us understand where we failed you. We let you down, no excuses. Thank you again for your feedback and your time on the phone. I look forward to seeing you when you bring the truck back for your next service! The entire Klaben team remains at your service. -Jeff Ashley 330.673.3139 ext 405

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