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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,061 Reviews

2,061 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 08, 2023

I was kept well informed throughout the process while my wrangler was in for service for a charging issue. More

by Olive
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Arnold, Amanda Davis, Logan Rich, Kara Semety
December 06, 2023

Great service! We were in and out quickly, and three got us in right when we were scheduled. Kara even called us a couple days after just to make sure everything wa More

by ryoussefi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
December 05, 2023

Joe has been extremely good to work with on a difficult situation. He has maintained communications with me at every step of the repair of my Jeep. I have utmost confidence in Joe. He represents your b More

by normgeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

Excellent dealership! I have bought 3 cars here over the years. Highly recommend to my friends . More

by gyaugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gauthier
December 04, 2023

i was not pleased with the manner in which they treated my special vehicle. they seemed to have adjusted my steering column so that it made operating my hand controls difficult. After investigation, I beli More

by wheely1ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your recent experience at our service facility. Thank you as well for allowing me to personally apologize and gain additional detail and insight regarding your visit. I appreciate the candid conversation. On behalf of the entire Klaben Team, I sincerely apologize for failing to deliver the level of service you expect and deserve. No excuses. In failing to be considerate regarding your van's specialized controls and failing to communicate with you on a timely basis, we sent a message that we don't care. Please know, that is not the case! Your comments have already been shared with our team as we incorporate feedback like yours into ongoing coaching, counselling, training and even process improvement. Thank you for allowing me and the team the opportunity to address your conerns and regain your confidence. Jeff Ashley, jashley@klaben.com, 330-673-3139 ext 405.

December 04, 2023

Joe Hilliard is the best. We have been coming to him for 15 years or so. When I call if I can’t get Joe I will call back till I get him. Thank you Teresa Sano More

by tsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

Been a Klaben customer for forty years. Always been treated well, great people , friendly and knowledgeable. They always put the customer first More

by MMEKEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2023

Klaben has been servicing my van since my purchase, Joe in the Service Dept has been exceptional in communicating the status of my van’s issues and repairs, He tries to accommodate my schedule as timely as More

by KAECAKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

She is very personable and she keeps us informed of the work being done and timeline. More

by madstylist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
November 27, 2023

Service was excellent this time! I am very happy with the results. Logan was very helpful. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
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