Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,010 Reviews

2,010 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
March 31, 2025

Joe is someone that I can always count on. His communication is on point. He is very thorough with making sure the vehicle has been services properly before notifying me that it is ready. More

by MPG Architects
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

Went for recall, antenna broken during car wash. Liz made sure getting it repaired went smoothly. More

by sarahstp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Ridge did his usual fantastic job. A definite asset to Klaben!! So glad he is back in the industry. More

by bvober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Would not come here again, did not perform service I asked for and told me a price then when I got the bill it was going to be higher than told More

by amyrini77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ridge Hancock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

March 26, 2025

Professionalism; friendly; knowledgeable; helpful; put customers needs first. Elizabeth is excellent! I appreciate the friendly and kind persons at the Klaben CDJR Service Center. More

by DeAngelisVincent5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalon Withrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Excellent service! ! Everyone that I spoke with were friendly and professional. Elizabeth was very helpful and courteous. I highly recommend Klaben and their team!! More

by Chally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

Joe was really easy to work with. I will be back in another 6000 miles. More

by erics17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

I have worked with my advisor Joe for over 10 years and I trust him and appreciate his communication. This is the only place I have taken my car for service since purchasing from a great salesperson Don Jsbo More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2025

Great customer service and I felt like my concerns were important. Melissa is always willing to help and make sure everything is perfect before leaving the service bay. More

by sev1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
March 21, 2025

I've been using this dealership for several years and the latest experience was just as good as the first one. They are very knowledgeable and professional when servicing my vehicle. I will continue to use t More

by Mrhydepark7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
5
...