Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,069 Reviews

2,069 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
May 22, 2025

Joe always takes care of my vehicles he is the person I always go see . He is very pleasant to work with. Really appreciate his expertise. More

by rickrwhite3399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Work was preformed satisfactorily and in a timely manner. Communication with the service department was good. Car was clean after service More

by Nevin12640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

So glad the problems seem to be resolved, thought the vehicle would never act right again, appreciate your dedication in this matter More

by dsthyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

Friendly. Great and amazing service. Staff was helpful. The shuttle service was used and great More

by amacca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalon Withrow
May 21, 2025

I recently brought my Jeep into the Klaben Jeep service department, and I couldn’t be more impressed with the experience. From start to finish, everything was smooth, professional, and handled with care. A More

by JeremyJamesDec15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Joe was very informative about what he was doing. Joe was also very polite and the wait was over before I knew it. Thanks again More

by reynolds875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us. Although your 4-Star review may describe a good experience, we obviously fell short in some way to deliver the level of service experience you expect and deserve when you put your trust in the Klaben Team. I appreciated the opportunity to speak to you over the phone, gain additional insight, and personally apologize for leaving you feeling anything less than complete satisfied. We share your feedback with our entire team across all departments and reflect on its content for use in coaching, counseling, and celebrating. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben Team remain at your service! Jeff Bryant 330-673-3139 ext 409

May 19, 2025

Joe Always makes sure my 2021 Jeep is running like it’s brand new. He is pleasant and easy to talk to. He listens to his customers and makes sure they walk out satisfied with their service. Thanks Joe! More

by cap
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

We've been with Klaben for over 25 years and Joe is the person we always want to see. He's knowledgable,patient, professional and cordial. More

by Iluvmycar
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

Ridge was not the original employee that I was working with for my vehicle’s recall, but he stepped in when the other employee had to be out unexpectedly and quickly took over. He was very clear with me a More

by Hfg1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025

I have been dealing with the Klaben Services for many years and they are always on top of everything. They make sure your vehicle is up to date and has the proper inspections before you leave your appoin More

by salt102698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
5
...