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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,027 Reviews
Call Service Center (330) 673-3139

2,027 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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July 18, 2023

I was very pleased with the service I received & my car was taken care of. More

by Dannyd10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 15, 2023

Klaben had done a nice job servicing my vehicles over the years. If something did not go as planned, they always made it right! I have worked with Joe and Amanda and both have done a great job! More

by smfolta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
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Jul 19, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. We truly appreciate the positive comments regarding members of our team, as well as the 5 star rating in some areas. Naturally our attention goes to those areas where we failed to deliver the experience that you have come to expect and deserve. Clearly our communication with you should have been better and more timely. I apologize for not living up to your, as well as our own standards. I also appreciate the extra time you took to speak with me via a phone call. The extra insight that you provided has already been incorporated into our ongoing coaching and counseling with our team members. That being said, if there is anything else that I can try and do for you at this point, please let me know. Thank you again for your feedback. I apologize once more for your experience. As the entire Klaben team remains at your service, please continue to hold us accountable. Jim Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

July 14, 2023

Matt C. You’re awesome!! Thanks for all your help! See you next time! Shelly More

by Kjoelie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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July 13, 2023

We have used this dealership since we bought the van in 2016. The service department has been great. Amanda was knowledgeable and kept me informed on my repair. They even drove me home and I live 30 min More

by taylor.alicebob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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July 13, 2023

My Jeep was taken care of very quickly and work was completed very well and on time More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 13, 2023

I have always worked with joe on all my vehicles, by far the best service advisor I have dealt with. Very knowledgeable and gets the work done on time. Love this place. See you soon joe. Thanks again, Mark More

by Mark D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2023

Very knowledgeable service staff, had a good experience with the sale and 1st service of my 22 ram. Will definitely recommend to anyone. More

by vincedachille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
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July 12, 2023

Problem I was having was fixed when I pick my truck up. I did not have any issues! More

by daveb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2023

It's always a. Pleasure working with the staff at Klaben ChrsyslerJeep Dodge Jeep,especially Joe Hilliard. More

by RAHOLBR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2023

I’ve been going there for years. I’ve always received great customer service and professional work. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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