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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,051 Reviews

2,051 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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April 14, 2025

Thank you Liz for making my service appointment very smooth and easy. It was absolutely painless. More

by Chris S
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Once again I received excellent service from Klaben Dodge Service Department. Had an appointment at 8:00 to replace a part that was ordered and was back in my car by 11;00 am. Car was washed and ready for pi More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Once again I received excellent service from Klaben Dodge Service Department. Had an appointment at 8:00 to replace a part that was ordered and was back in my car by 11;00 am. Car was washed and ready for pi More

by citadal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

treat you very well and Joe is the best at what he does. would reconndend this dealer ship to anyone More

by SADIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2025

Thank you so much Liz for getting me in and out so quickly! You amazing! Also the service was great too! More

by harley.d.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Once again, Joe Hilliard provided amazing customer service. He's the only one I ask for when service is needed on our vehicles, and we've been buying/leasing from Klaben for over 20 years. Joe is alwa More

by LMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

Always takes care if me and my car too. Not sure what else to type. More

by jimbenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Did a great job helping me with my service appointment! Barely any wait time attentive, helpful, answered all Concerns! More

by aniafried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

The dealership was nice and accommodating. The people were helpful and very nice with meeting expectations. Although they did not reset my oil gage or adjust tire pressure for my tire rotation More

by dmt17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. While we appreciate the positive marks in some areas, especially the 5 star scoring for Liz, the overall 3 star review is what gets our attention. Then reading your comments, we understand why. We had a process failure, causing us to miss resetting the oil life monitor, as well as setting tire pressures, and for that, I apologize. You are correct in being disappointed by us missing these steps. I would be disappointed as well. Your comments have been reviewed with our team, as they are tasked with identifying the root cause for the process failure, and for also taking corrective action, as necessary. I also appreciate you taking time to engage with me via email. I trust that our communication is an indication that we truly value you, and your business. Moving forward, I ask that you continue to hold us accountable. We look forward to seeing you again in the future, and know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com 330-673-3139 ext 707.

April 10, 2025

It is relatively easy to get an appointment. Fairly quick with service and always offers a car wash More

by Rita245
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Rita, thank you for taking the time to leave a review for our service department. We ask for multiple surveys because we care about every experience we deliver. When that experience is less than excellent, it is our collective goal and responsibility to address what we could have done better so the next visit exceeds your expectations and leaves you feeling like the experience was the best you've ever had at a dealership. Based on your grades it looks like we could have done better in the time it took to service your vehicle and the communication you received while it was being serviced. I left you a voicemail and sent you a text if you don't mind giving me a short call back so I can communicate with the team on how we can improve for you. Again, thank you so much for your candid feedback, taking the extra time to take the survey, and trusting our team with your vehicle. I look forward to hearing back from you! Jeff Ashley Service Director 330.673.3139 EXT 405

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