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Klaben Ford Lincoln

Kent, OH

5.0
14,709 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,709 reviews

November 02, 2015

ROSCO WOODBERRY IS AWESOME Working with Rosco Woodberry was a great experience. He is great at his job. Very helpful and a pleasure working with. We will definitely be here to b More

by Motherof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 01, 2015

Incredible Experience!! This was the easiest car buying experience I have ever had. My salesman Buddy made everything go smoothly from the test drive to the signing of the pa More

by Mm3bd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
November 01, 2015

Buddy This was my first time purchasing a car from a dealership. Buddy made it easy to find what I needed and was very helpful. He pointed me in the right d More

by Clt52tanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
November 01, 2015

Not happy I was not satisfied with the service I received from this employee. I was interested in a car and Joe was attempting to not give me a good deal on my More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Bellian
Nov 02, 2015 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your comments. At Klaben, we always appreciate the feedback. I apologize that you were not happy with the level of service you received from Joe. This is not the way we want it to be. It is unacceptable. Our processes preclude the salesperson from manipulating the value of a trade but obviously Joe’s words or actions indicated otherwise. As part of the leadership team here at Klaben, I take full responsibility for failing to deliver the level of service you expect and deserve. If amenable to you, I would appreciate the opportunity to speak with you further regarding your experience. Your comments can help us to determine the root cause of the issue and address any deficiencies. Although we can’t unwind what has already happened, we often are able to use this information for coaching purposes and to improve our processes and controls. Thank you. Andy, Ford Lincoln Sales Manager – 330.673.3139 ext 244.

November 01, 2015

Best car purchase ever!!!! I don't know where to begin.... when I drove into Klabens lot, I thought my day was going to be another average car buying experience like the last 6 More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bellian
November 01, 2015

Great car buying experience We purchased a used 2013 Ford Taurus from Klaben yesterday and it was a great experience. Our salesman Doug Carter took great care of us, I would say More

by Joe&Sabine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter
October 31, 2015

Dented Tailgate I just had my Tailgate fixed at Klaben body shop and Steve Workman and his crew did an GREAT job.I would come back again. Thanks for all your help.Bob More

by loyal customer 0806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
October 31, 2015

excellent service Ordered a 2106 Explorer from Klaben Ford, Doug Beavers and Jim Bills was our sales persons. Both were very helpful and very accommodating. Took time More

by bjford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Bills and Christine, Doug Beavers, Dave Mott
October 31, 2015

New lease We have been going to Klaben for years now. We have had 4 Fords and now one Jeep. With 4 kids growing up and needing an extra car it has always been a More

by tosino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Beavers
October 31, 2015

Great Service! Went in with a price range in mind and they helped me come out with a vehicle in that price range. I couldn't ask for better help. More

by Muzicfreak08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
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