Klaben Ford Lincoln

klaben Dealership Justin and Mike are amazing people to work with when purchasing a car. I have dealt with them twice so far and they always hook me up with the best! T Justin and Mike are amazing people to work with when purchasing a car. I have dealt with them twice so far and they always hook me up with the best! Thank you so much! More

Great Group of People at Klaben!!!!!!!!!!!!!!!!!!!! Visited Klaben on a Saturday and test drove a couple vehicles with the help of Tom Nicodemus. At the time, the shop was closing up and and it was get Visited Klaben on a Saturday and test drove a couple vehicles with the help of Tom Nicodemus. At the time, the shop was closing up and and it was getting close to having to make a decision before everyone was calling it quits for the night. I wasn't ready to make a decision and I let Tom know that I needed more time. Tom respected my wishes gave me his phone number and email ID and we scheduled a time to swing by the dealership on Monday. However, my day got a way from me on Monday and I let Tom know that I couldn't make the dealership as scheduled. Again, instead of being pushing and trying to get me to buy a vehicle with phone calls, my time was respected and we rescheduled for Tuesday evening. I showed up Tuesday and Mike Cooney took over the sale because Tom was tied up with another client. Mike was another great guy and after I made my decision to buy a Ford F 150, Mike worked extraordinarily hard to get all the paperwork completed in a very prompt manner and Mikes attention to detail in explaining all facets of buying this vehicle from financing to driving the vehicle was amazing. I literally have never had service like that before at a car dealership! I will definitely buy from them again. Additionally, I will be taking another one of my cars to their service department instead of who I usually go to as a result of the service Tom and Mike provided. If you are going to buy a car or truck go to Klaben first!!!!!!!!!!!!!!!!!!!! Tom and Mike will take care of you!!!!!!!!!!!!!!!! More

Lincoln Date Night We really enjoyed our invitation and experience with the Lincoln Date Night program. Being able to experience a vehicle for a nice length of time hel We really enjoyed our invitation and experience with the Lincoln Date Night program. Being able to experience a vehicle for a nice length of time helps you clarify just what you are looking for, and the Lincoln added a few things to our list! Don anticipated all of our needs and explained the features of the car very well. The experience was above and beyond our expectations. Thanks! More

NEW OWNER OF A FORD! My sales man Mr. Tex Welch has helped me become a proud owner of a 2012 Ford Fusion. Tex and the team of Ford has been a great help with making the ch My sales man Mr. Tex Welch has helped me become a proud owner of a 2012 Ford Fusion. Tex and the team of Ford has been a great help with making the choice of my first Ford. Thanks for everything!!! Im sure we will be back! More

What an incredibly Good Samaritan! Today I got a flat tire on 59 on the way to Target. I was able to pull into a Speedway, and as luck would have it, I ran into Doug and he offered to h Today I got a flat tire on 59 on the way to Target. I was able to pull into a Speedway, and as luck would have it, I ran into Doug and he offered to help me change my tire. I had a jack, a spare, but no wrench. Unfortunately, the wrench in his car didn't work for my tire, but not 15 minutes later, he came back with a wrench that worked!! He changed my tire for me in the pouring rain--it's not very often you come across such an amazing person who will take time out of their own day to do something like that. Truly and sincerely, thank you again! More

Great Buying Experience Salesman was very knowledgeable about the numerous features of the car (spent 3 hours going over them). Car arrived within time frame promised and pr Salesman was very knowledgeable about the numerous features of the car (spent 3 hours going over them). Car arrived within time frame promised and price was even less than promised!! :) More

I wish there was a 10 option for 1-5! Mike was extremely helpful, patient and HONEST! I highly recommend him. I was having a challenging time going through purchasing a car due to other challenges I was hav helpful, patient and HONEST! I highly recommend him. I was having a challenging time going through purchasing a car due to other challenges I was having in my life and Mike was very understanding of that. I have worked in sales previously and I can tell when I am being up-sold on something. I never got that from Mike. He wanted the best for me and my circumstances. Although he let me make my own decisions, he always told the truth. I have recommended Mike to two of my friends that are looking for cars already and I just bought my car a few days ago! More

Excellent Experience! My experience at Klaben was outstanding! Roscoe took his time explaining every feature of my new car. The test drive he took me on was perfect for bei My experience at Klaben was outstanding! Roscoe took his time explaining every feature of my new car. The test drive he took me on was perfect for being able to experience all the perks of a new Ford Escape. He made me feel very comfortable with the entire process and took the extra step to make sure all of my questions were answered. This dealership proves to be one of honesty, loyalty, and exceptional customer service. Great job Klaben, I promise I will be back in the future! More

On the 25th of March 2014 my wife and I decided to attempt to complete the test drive and reward process we signed up for at the 2014 Cleveland Auto show with Ford. We first went to the closest Ford d attempt to complete the test drive and reward process we signed up for at the 2014 Cleveland Auto show with Ford. We first went to the closest Ford dealership, but unfortunately they had none of the C-Max vehicles we were interested in testing. We had been at the auto show in 2013 and first learned of this vehicle there. Impressed we visited again at the 2014 show and found our interest was keener, but we did not test drive it. So we left there and ended up at Klaben Ford in Kent. We have dealt with the Klaben groups for the last 22 plus years, but most of it was with a different brand. Upon arriving we were greeted immediately by Tony Cabuno, since we started from the premise we were only there for a test drive he introduced us to Richard “Buddy” Moore, as Tony had a previous appointment due in there soon. Buddy took us out and I test drove the 2014 C-Max. I thought it handled very well and I was even more keenly interested, however the price of that vehicle was higher than my goal price, although all the options were very appealing. Following a discussion about why we did not plan to buy at this time, Buddy told us of another vehicle, albeit a 2013 C-Max. It had all the same options as the one we drove. It was a “Certified” vehicle with 1380 miles. Buddy made great effort to explain the “certified” rating, the history of the car and its ownership, and the warranties available on this vehicle. Upon hearing all that we were sold that maybe today was the time to buy and this was the car we should consider. That is what we did. Buddy did great at explaining and convinced us that this opportunity was made just for our needs. Its price was within the goal and it was the car we really felt was the one for us. Additionally during the entire time we were at the dealership, Buddy made sure we were well taken care of, even while we were in the financial explanation and decision-making portion of the process. Finally after we had made all the decisions and signed all the papers, and of course made the down payment, Buddy took us out to the vehicle. He took a great deal of time explaining most of the options, set up our phone paring with the Sync system. We have since called him twice and he even set up our first maintenance service appointment. This is my idea of great salesmanship. In Finance Christine was very helpful and took much time to explain things on a level of understanding that proved she wanted us to make decisions that were right for us, not just to increase their sales. We did buy both the Loyalty Link and the wrap around warranty items. We were impressed with the whole process that occurred that day. We would recommend Buddy and Klaben Ford to anyone. Jim and Judy Roscoe More

My Wonderful Experience With Roscoe Woodbury of Klaben I leased a 2014 Lincoln MKS on April 5, 2014 from Klaben Auto Store in Kent, Ohio. My husband and I previously leased a 2011 MKS from Marshall Ford I leased a 2014 Lincoln MKS on April 5, 2014 from Klaben Auto Store in Kent, Ohio. My husband and I previously leased a 2011 MKS from Marshall Ford in Mayfield Hts., Ohio, and was very unhappy with the sales person and management at that dealership. A friend recommended we go to Klaben which is several miles from our residence. We thought we would give it a try anyway and was glad we did. Not once did we take our leased 2011 MKS to Marshall's to be serviced. We took the long drive to Klaben for servicing during the entire duration of the lease. On our first visit to Klaben we had the pleasure of meeting salesmen Roscoe Woodbury. Roscoe was very personable, knowledgable, and eager to assist us eventhough we did not lease our vehicle from Klaben. We were so impressed with Roscoe that we referred our daughter to him for the possibility of purchasing a vehicle. My daughter lives within 5 minutes from Marshall Ford. That did not deter her from a purchasing a brand new 2013 Edge from Klaben with Roscoe as salesmen. My lease was due to end August 2014. I was contacted by Marshall offering great incentives to turn in my 2011 for a 2014. I listened to what they had to say, but contacted Roscoe of Klaben. I told him what I wanted on Friday, April 4th and he made it happen. I went the very next day and picked up my 2014. Roscoe has won my family over. As long as we have a Lincoln or any Ford vehicle, Roscoe Woodbury will have our business. More