Klaben Ford Lincoln

I was very pleased with Chris Moldas, who approached me when I was interested in purchasing a truck. Chris treated me with respect, was very knowledgeable, and did not pressure me to make a purchase. He when I was interested in purchasing a truck. Chris treated me with respect, was very knowledgeable, and did not pressure me to make a purchase. He was very helpful and efficient with all the final transactions. TO SUM IT UP-----I AM AS HAPPY AS A PIG IN THE MUD... More

The best car buying experience we have ever had. Matt Hryb was very knowledgeable and helpful without being pushy. Everything was very pleasant and efficient. Definitely would recommend both Klaben and Hryb was very knowledgeable and helpful without being pushy. Everything was very pleasant and efficient. Definitely would recommend both Klaben and Matt. More

We were very pleased on how Tom helped us get a new car. He was very friendly, very welcoming and did everything he could possible to make our stay at the dealership and purchase of a vehicle the best ever. He was very friendly, very welcoming and did everything he could possible to make our stay at the dealership and purchase of a vehicle the best ever. He was VERY helpful and helped us get into a car that we love. If you ever go to Klaben Ford in Kent, ask for Tom Nicodemus. This dude was the best car salesman I ever met. Super nice, very knowledgeable and very attentive to our needs in a car. The quality of the work, the service, the friendliness and over all the price was just truly awesome. I know the star ratings only go up to 5 stars but I give Tom and Klaben Ford more than 5 stars. More like 5 Trillion stars. Thanks Tom and thanks Klaben Ford for helping us find and get a car that we love! More

Adam was a phenomenal service advisor. He was extremely amiable, professional, easy to work with, and was able to helpfully answer all of our questions. I would highly recommend him. The work done on my ca amiable, professional, easy to work with, and was able to helpfully answer all of our questions. I would highly recommend him. The work done on my car was excellent. Money was able to be saved by their willingness to test the car after each step and not replace more parts than necessary. High quality work, high quality service. More

I had visited many dealerships over last few days trying to trade my 2013 Crew cab Chevy Silverado as I found it was the wrong vehical for me, and NO ONE!!! NOT A ONE!!! of the other dealerships even tried to trade my 2013 Crew cab Chevy Silverado as I found it was the wrong vehical for me, and NO ONE!!! NOT A ONE!!! of the other dealerships even tried to work with me to Trade it in.. In particular Al Spitzer Ford in Cuyahoga Falls sealed the deal when they jerked me around, waiting all day, DIDNT EVEN LOOK AT MY TRUCK, and said no, cant do anything for you.. I was headed home, feeling like I was saddled with a vehical that I chose incorrectly on, when I saw Klaben in Kent, and they had several Lincoln MKX's on the lot.. I stopped in at 5:50 PM on saturday, 10 Min before closing, and met Todd Boyles... He advised me they were about to close, but was very willing to help me out anyway.. I test drove a one of the lincolns I liked, and him and the staff tryed to get the Financing done right then, but other institutions had already called it a weekend.. So I had to complete on monday.. Monday Morning, I received a call from Todd, bright and early.. and he knew my situation and suggested a 2013 Edge SEL, that was New rather than the used one, because it more closely fit what I was looking for.. I was sceptical but went back to look anyway.. When I got in, I was blown away.. He got me into the BRAND New one, with WAY more options , (NAV, SYNC, and way too much to list) for about $150 less a month, and a shorter term, (thanks to Fords Finance team who were wonderful also).. I asked if he really thought I could get into that vehical, and he said and I quote " I wouldn't have called you and told you about it, if we didnt already have an approval and OK's" To Me, that was something I havent seen at a dealership.. TRUE Honesty.. He didnt lead me any direction, he assisted me, and gave me options.. He also didnt give me a run around, He told me what I can and could not do, without leading me on a pipe dream just to get hopes up then disappointed in the end.. and the best part is he actually tried to HELP me, not just sell what the flavor of the week is.. Usually the worst part of any transaction is when you go to me the finance people.. But I must say that the Wonderful Lady who I worked with there, who unfortunatly her name slips my mind.. Went over EVERY DETAIL, didn't just say, heres your papers, sign them.. She explained everything and told me seperate options I could choose from for warrent, services etc.. Not trying to push a back end sale, but explained them and gave me choices.. After a truely happy experience with Finance, I met again with Todd, he walked me out to my New 2013 Ford Edge SEL, and spent probably way to long explaining the various options and how they work.. I have NEVER been treated so Nice, and truely helped, rather than shuffled at a dealership in my life.. This shop is top notch in my book, and you may think you can't get out from a vehical you don't want, or in some cases cant afford, I want to tell you to go to Klaben.. Every situation is different, but the way they Helped me, and I was seriously underwater with the Chevy I had.. (look at 2013 new silverado prices, and what they are going for now.. You will puke when you see how they lost their value) They showed me they will do everything they can to help you, and help you get what you want, not just shuffled through.. Go to them, and ask for Todd or Dan, I assure you, you will have a great experience without all the BS that usually happens.. HIGHLY RECOMMENDED DEALERSHIP AAAAAAAAAAAAA+++++++++++++ More

My husband & I leased a new car last week and Kenny King was our sales person. Kenny was extremely helpful in answering all of our questions and concerns. We felt very comfortable with Kenny and knew King was our sales person. Kenny was extremely helpful in answering all of our questions and concerns. We felt very comfortable with Kenny and knew he had our best interest in mind. We would recommend Kenny to our family and friends. Matt was very knowledgeable and was able to show and explain all the features of our car to us. More

JT and Chris were wonderful to work with. They were Very Helpful, Knowledgeable and respectful of my needs and ultimately the price of my new vehicle. I will recommend these guys and Klaben to others and I Helpful, Knowledgeable and respectful of my needs and ultimately the price of my new vehicle. I will recommend these guys and Klaben to others and I am sure I will be a repeat customer. Best dealership I have dealt with in my 25 years of buying/leasing vehicles. More

Chris Moldas was incredibly helpful and did everything in his power to make sure we left the lot with the vehicle we wanted. JC was great and made our day at the dealership fun and comfortable. We will be his power to make sure we left the lot with the vehicle we wanted. JC was great and made our day at the dealership fun and comfortable. We will be back in the next month to lease our second vehicle. I definitely recommend Klaben as the dealership of choice. More

Gave the most trade value, as I shopped over 10 dealers Gave the most trade value, as I shopped over 10 dealers in earning the best value. No pressure tactics. Pleasant atmosphere. Answered every question Gave the most trade value, as I shopped over 10 dealers in earning the best value. No pressure tactics. Pleasant atmosphere. Answered every question I had. drove over an hour to this dealership. More

My husband and I were thinking about purchasing a new vehicle and we received a call from Tom letting us know about the great deals they had going on with the 2013 F-150's. The first weekend he called w vehicle and we received a call from Tom letting us know about the great deals they had going on with the 2013 F-150's. The first weekend he called we were not able to make it in but he also called the following weekend to remind us that there were still great deals going on and that we should come check them out. We are really glad that we did! We wound up purchasing a new truck that we both love. Through the entire process Tom was very welcoming and attentive. He answered all of our questions and was very patient with us. The other quality we really appreciated is that if there was something he didn't know he was not afraid to go and find out. We feel like he truly had our best interest at heart. During the process we also worked with Buddy. He was very friendly and knowledgeable as well. Together they went over the truck with us and reassured us numerous times that if we ever had any questions or issues to not hesitate to come back and see them and they would get everything taken care of for us. Purchasing a new vehicle is an important decision and we have not regretted a single thing about our experience. We would like to thank both of them again for making this a painless and stress free experience. More