Klaben Ford Lincoln

I went to Klaben to get a 2010 Ford Focus after I totaled my previous car I originally talked to Mike Cooney but when I came in he was busy w/ another customer and had me go to Doug they where both v totaled my previous car I originally talked to Mike Cooney but when I came in he was busy w/ another customer and had me go to Doug they where both very helpful and friendly More

Mike was exceptional! He was prepared for my appointment and had a variety of cars that met my needs available for consideration. He took time to explain the options and wanted to be sure I selected "the ri and had a variety of cars that met my needs available for consideration. He took time to explain the options and wanted to be sure I selected "the right car". Mike is personable, professional and caring. I didn't feel pressured to make a quick decision. Mike cared that I was happy with my decision. We wrote the deal and Mike scheduled the first service appointment. Finally, Klaben Ford cares about the customer: both Richard Klaben and Bruce Caudill stopped in to thank me for my purchase. When looking for a new or used car, stop in Klaben Ford and ask for Mike Cooney for personal service. More

Mike Cooney is terrific. He's always patient with us and helped us get the car we wanted. When we weren't able to get to the dealership in the morning he took care of much of the information from us ov and helped us get the car we wanted. When we weren't able to get to the dealership in the morning he took care of much of the information from us over the phone. The Escape was waiting for us to see when we arrived later that day. He explained all the features, linked my phone to Sync and as always, I know we can, and have, called him many times if we have any questions. Mike is knowledgeable, professional and friendly. We have gotten 3 cars through him and know we will come back again. The Bissons More

Straight forward pricing on the new vehicle. Gave the most trade value, as I shopped over 20 dealers in earning the best value. No pressure tactics. Pleasant atmosphere. most trade value, as I shopped over 20 dealers in earning the best value. No pressure tactics. Pleasant atmosphere. More

Mona Crooks was absolutely wonderful! I got my appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no appointment date mixed up, and was actually a week early. Mona got me right in, despite the fact that I was early. She made me feel like it was no problem at all. She was kind, courteous and extremely efficient. My vehicle was fixed that day, and she got right back to me and let me know I could pick up my car at my convenience. She asked if I would like the car washed as a complimentary service, which it needed terribly! I felt as if she truly cared about providing exemplary customer service. I will always ask to speak with Mona when scheduling a service appointment from now on! - Amie Ross Hudson Heating Company More

Overall experience was great. We went in to purchase a replacement vehicle for one that was totaled in an accident and ended up buying 2 vehicles. Good, friendly customer oriented salesman (Buddy Moore). replacement vehicle for one that was totaled in an accident and ended up buying 2 vehicles. Good, friendly customer oriented salesman (Buddy Moore). We were very satisfied with both vehicles and the service that we received. Thank you More

So I purchased my new 2014 Fusion, fully loaded this past Saturday! Service was impeccable! Ty Davis took great care of me! The process was easy, quick and satisfying! The price was in my budget; in fact, be Saturday! Service was impeccable! Ty Davis took great care of me! The process was easy, quick and satisfying! The price was in my budget; in fact, better than I wanted! I would also like to thank the owner, Mr. Klaben himself for stopping by to congratulate me on my new car! Yes, I would refer folks in a heartbeat! Thank you guys for EVERYTHING!!! Ty: you're simply the best! B. P. Cleveland, Ohio More

I have been leasing a vehicle from Klaben since 2011 and today I reupped and turned in my Focus and got a new Escape. Richard Klaben hooked my mom and I up with Doug Carter and he has helped my mom and me today I reupped and turned in my Focus and got a new Escape. Richard Klaben hooked my mom and I up with Doug Carter and he has helped my mom and me lease new vehicles and always does a great job. Two thumbs up from me; not only for the salesman, Doug, but for the dealership as a whole! This is a no pressure sales team and they really do help you get the best deal! More

I told the salesman what I was looking for, the monthly payment I had to be at, and what I expected. They did not play games or waist my time with pressure or payments higher than I asked. Probably the bes payment I had to be at, and what I expected. They did not play games or waist my time with pressure or payments higher than I asked. Probably the best dealership experience I have ever had. I would highly recommend Klaben and JT my salesmen. More

Rich was incredibly friendly and more than wlling to listen to what we really wanted in a car. He worked with us to make sure we got the best value possible and that we would get a good car with a payme listen to what we really wanted in a car. He worked with us to make sure we got the best value possible and that we would get a good car with a payment that would fit our budget. I will gladly go back for my next car when the time comes! More