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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,314 Reviews

5,314 Reviews of Klaben Ford Lincoln - Service Center

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February 24, 2022

Great service great service friendly always kind and fast service when going to appointment or service appointment More

by hughley1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 26, 2022 -

Klaben Ford Lincoln responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 24, 2022

Brandon Pritchard always makes sure the service I requested and other service that is neeed is done promtly and correctly. More

by BILL44224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Feb 26, 2022 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

February 24, 2022

Everyone at Klaben is always so nice and Kim goes over and beyond to take care of us More

by Probe91gt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Tyler Schultz
Feb 26, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

February 22, 2022

Mario and his team have been doing a great job taking care of our Expedition since we bought it in 2016.They are friendly honest and have done the right thing for us on several occasions when they could More

by SNOWRYDER98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 24, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2022

Joe did a great job keeping me informed as to the progress on the repairs of my car. More

by DAVIDSONAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 21, 2022

Klaben is always so professional, caring, and treat you like a part of the family. We have been going to them for over ten years! More

by Brittany Stepp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

February 20, 2022

The service department is super, I call Kim Wolfram and she always gets me the appointment I need. All of the people working for Klaben are just wonderful, especially Kim. Thank you so much for being the More

by HBRUNHILDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 19, 2022

Rob found us a Lincoln that fit our needs in less than 24 hours which is crazy! He did an awesome job through the whole process from initial greeting to delivery. I highly recommend Klaben. They are an aweso More

by svcrazybones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Feb 21, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 19, 2022

Klaben handled the repairs from an accident I was involved in and did a great job. Even though the parts were delayed, they did a nice job of keeping me updated. More

by SMLong
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 21, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 18, 2022

This was the 1st time I have been to Klaben for service on my Lincoln and I was very impressed. Tyler was very thorough and knowledgeable. He was also honest about what services my car needed and didn't n More

by rickpeters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 21, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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