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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,314 Reviews

5,314 Reviews of Klaben Ford Lincoln - Service Center

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February 18, 2022

Pat and his team always take care of my needs, no matter how difficult I can be 😂 you guys rock! More

by gee1686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman, Patrick Sandy, Alisea Kight
Feb 21, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 17, 2022

I was pleased with the service and Pat was very nice to deal with. Very clean and I would go back for service. More

by SUEROCK2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Feb 19, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 16, 2022

Once again this service appointment was as great as all my others. I have taken my cars there for over 6 years, and Mike B. and his team all work together and help each other. There has never been a time w More

by JLEFDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba, Tyler Schultz, Alisea Kight
Feb 18, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

February 16, 2022

This is the second vehicle I purchased from Klablen Ford. I make sure all of my maintenance is done at this particular dealership. The employees (Brandon) are friendly, attentive, and knowledgeable. They hav More

by ahomelifestyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Feb 18, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 15, 2022

Mona as always is very helpful and knowledgeable about my Explore The wife and I always enjoy dealing with her More

by LORENTZ50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

February 15, 2022

I have been ciming to Klaben Ford for many years. I must say from the sales department to the service department, especially Kim. I have dealt with everyone in the service department anf they all a More

by Charlotte25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Feb 17, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

February 15, 2022

Tyler kept me in the loop and aware of costs and issues. I appreciate their time! More

by tss23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Tyler Schultz
Feb 15, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 15, 2022

Everyone I talked to at Klaben was exceptional. They answered all my questions (and I had a ton) and never made me feel like I was being a bother. If I need work done on my car again, I will be tak More

by HalleeArsena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen, Steve Workman
Feb 17, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

February 14, 2022

Mario is great. He is quick to respond and works with me. I do not have to take my car there, but do because of him. More

by DBENCZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 15, 2022 -

Klaben Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 14, 2022

Joe French was the perfect service person for my needs. Tim Sterling, my original salesperson, had everything set up for me with Joe when I brought my truck in for service from Cleveland. My wait time wa More

by Bruce E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Klaben Ford Lincoln responded

Hi Bruce, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

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