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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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August 25, 2021

Had an issue but the supervisor called me to try and get the problem fixed. It took a very long time to get the car back More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback as well as the positive marks left. This is shared with our entire team and allows us to reflect on our performance in various aspect of our business, in turn helping us to continue our pursuit for improvement, everyday. I enjoyed speaking with you on the phone and gaining additional insight into your visit. We let you down and for that I apologize again, without excuse, and appreciate your letting us have the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 23, 2021

Great experience with a satisfied customer. I would Great experience with a satisfied customer. I would recommend. The Klaben Ford service to my friends and family.Was greatest promptly when I dropped More

by JKLUCH69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 21, 2021

Friendly efficient and professional. What more could you ask for? I would have no reservation in recommending this service department to anyone in need of quality work. More

by drm-427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Aug 23, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

August 20, 2021

I go to this location for a reason. They always do whats right. I recently had a oil change, and after driving home I came back outside to jump in my truck and head to the store and noticed a small puddle o More

by fjengelmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
Aug 23, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

August 18, 2021

One of the best parts guys i know!Thanks for the great One of the best parts guys i know! Thanks for the great service Wayne 😁 Can not say enough good things about the service i get from Klaben ford par More

by Andys Auto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 18, 2021

Quicklane has been my go to place for a long time thanks to Pat! I always get the best service and wonderful customer service. These people have always done their best to help me and give me the best pric More

by yrrush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Aug 20, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 17, 2021

Mike B with Ford service in Kent was on point. It was not a typical service appt. He stayed in communication, the service department offers very competitive rates. Great customer service. More

by Clevelandgolfer23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Klaben Ford! We hope to be of service to you again! Take care!

August 17, 2021

I have purchased 4 vehicles from Klaben Ford and rely on the Klaben service staff even though they are 45 minutes away. 20 years of the same high quality service is why I stay with Klaben Ford. More

by tojoko62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett, Tyler Schultz
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we're looking forward to your next visit with us! Take care!

August 16, 2021

Service department was prompt and courteous and get the services needed completed quickly and timely. Will definitely be going back for all service needs on my vehicle. More

by tina.curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi Tina, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We're looking forward to your next visit with us! Take care!

August 16, 2021

All i can say, is the service department does a great job. Mona is great and does a great job, she is a asset to the service department. More

by JAS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mona here at Klaben Ford! We hope to be of service to you again! Take care!

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