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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,394 Reviews

5,395 Reviews of Klaben Ford Lincoln - Service Center

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February 09, 2021

Thanks for everything, 100% Service people did a great job, Love Joe my contact and is always there for me in the needs of our vehicles. More

by Billy D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 09, 2021

Guys are professional and work very fast while producing a great outcome only place ill go to! located in a nice area and convenient overnight drop off More

by James B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 09, 2021

Tyler was exceptional, how he carried his duty , in surpassing his injury, His main goal was to satisfy me as a preferred customer, he succeeded More

by tonyoloc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Feb 17, 2021 -

tonyoloc responded

Excellent overall operation

February 09, 2021

Awesome! In my best interest. To have my Lincoln picked up at home and returned is a plus. Saves my driving of over 25 miles one way. More

by FSYLVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 08, 2021

He did a fabulous job on my Toyota Corolla. He was a very helpful salesman who answered all my questions thoroughly. I would recommend this body shop to everyone. More

by LaDoris Roberts-Chappell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of our dealership!

February 08, 2021

Mario is the best, easy to work with and very timely on responding to my text messages. Now my Edge is not so good, too many issues that keep popping up, the repairs would have been costly if not for warra More

by john@bearingtrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 13, 2021 -

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 08, 2021

Staff is very friendly and informative of service being provided. I lease a Jeep, but prefer Klaben Ford Service Dept over Jeep/Chrysler Service Dept. More

by DEB5241952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 13, 2021 -

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 08, 2021

Mario was awesome. He was very professional, knowledgeable while being personable at the same time. I will definitely be back. My car will be needing brakes and tires. More

by t.reaoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

Feb 13, 2021 -

Klaben Ford Lincoln responded

Mike went out of way to make sure all was taken care of....

February 08, 2021

Everyone was fantastic! Tyler handled it and was very professional! It was my first experience with your service department and I have to say I was impressed. More

by jjohnston11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff works hard to go the extra-mile for our valued guests! We are happy Tyler was able to make your experience a positive one!

February 08, 2021

Mike was very professional and gave me all the options to have a educated decision on options need to cover needed repair. Followed thru service afterwards also. More

by charharley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction and happy Mike was able to help you out!

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