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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,391 Reviews

5,391 Reviews of Klaben Ford Lincoln - Service Center

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January 20, 2021

Easily set up a time for a recall and an oil change. Dropped my vehicle off the night before and it was ready the next day mid morning. More

by Sharij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 13, 2021 -

Klaben Ford Lincoln responded

We appreciate your positive review of your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a great day!

January 20, 2021

Mona and the whole service team were great! Very friendly, professional, and thorough. Its always a positive experience with Klaben Ford. three more words end More

by BConley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2021

Fast and courteous service help me out a lot the best ever. Fast oil change and nice people. I’ll be back every time. Katy rocks More

by Rwzents
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katy Rock
January 19, 2021

Another great service call with the Klaben Service Group. Kim always goes over and above to make sure that I get the best service for the best price. They are always friendly and answer all of my auto care More

by Bookbug1125
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2021

Lovely place, great people! Tyler was very helpful, making suggestions and answering any questions I had. He explained a few things about how to improve the life cycle of my tires which I also didn’t k More

by Christopherchristian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
January 18, 2021

I was happy they were able to test the battery and replace it. I threw in an oil change and tire rotation. They indicated about 2.5 hours at 4.5 hours I got up to check on it. I was especially anxious More

by SHEAROSCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Jan 19, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback about your recent visit and for the positive marks/comments left as well. After reading your review I was both frustrated and concerned. Frustrated that our team took their eye off of the ball when it came to following some of our processes, and concerned your trust and confidence in us had been damaged as a result. I apologize, no excuses. With that being said, I truly appreciated the opportunity to speak with you on the phone today and gain all of the additional insight you provided. I enjoyed our conversation, the transparency we shared, and of course the kind follow-up words about our team. I will be following back up and engaging our team on everything discussed, allowing us to continue working together to get better every day. Thank you again for your feedback and as discussed we look forward to seeing you in the spring. The entire Klaben team remains at your service. Sean Bradford - sbradford@klaben.com

January 17, 2021

Service was good Your pricing on f150’s is ridiculous Service was good Your pricing on f150’s is ridiculous and not competitive to the market I will be moving on from Ford at the end of the lease More

by Damonmlewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Tyler Schultz
Feb 13, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 17, 2021

My fuel pump went out on my truck after filling up. Left stranded, I had my truck towed to quick lane because I know they do good work and other people have recommended them as trustworthy mechanics. My tru More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, Brian Thompson
Feb 13, 2021 -

Klaben Ford Lincoln responded

Brian, thank you for taking the time out of your day to tell us about your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 15, 2021

Thank you for your awesome customer service and for keeping me informed about what was going on with my car. I am very satisfied keep up the good work. More

by TANISHA.HASKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 13, 2021 -

Klaben Ford Lincoln responded

Tanisha, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

January 15, 2021

Great service, as always! Tyler was friendly, thorough, and did a fabulous job. He brought up a recall issue, had it taken care of in a timely manner. My service was done quickly and correctly. GREAT JOB! More

by SWOLFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
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