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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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October 05, 2019

Great team! The crew at the center was professional. After checking with other repair facilities in my area, nobody can touch the price on the work I needed done and, the ability to get me in at my conve More

by KD8OBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
October 05, 2019

Great Service at a fair price Kim has always provided us with excellent service at a fair price. It goes without saying that all the mechanics (behind the scene) also do excellent More

by Tomnearkent123tomnearkent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2019

Brakes all around on F150 The parts team did a great job helping me take advantage of my loyalty points, saved me a few bucks and service replaced brakes all around. Appointme More

by DSANDOR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
October 05, 2019

Service Department of Excellent Kim Wolfram and crew did there superb job as always. They took care of my brake concerns and serviced my vehicle for regular maintenance. The knowledg More

by Explorer2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2019

Complete Detail I took my 2014 Ford Escape on for a complete detail. I am extremely happy with the way my car looked when I got it back. More

by hmbrowne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
October 04, 2019

Professional, honest, dependable service I trust Mike and Klaben to keep me safe and repair my car in the correct manner and be honest with me in telling me what is wrong with my car. More

by patriciastephens1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

Very good. The hospitality and service was excellent.. They got me in and out in no time. Joe French did a awesome job with my questions.He went above and beyond More

by RAZZJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

Klaben is the best Over the top best service. Tyler took exceptional care of me and my car. Will definitely be back, it’s worth the drive for the service I received. More

by cherylwilk2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
October 04, 2019

Disorganized? The first time I brought my car in, they kept it for three days before they even looked at it and I had an appointment. When I brought it back the sec More

by victoria_blatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Schultz
Oct 14, 2019 -

Klaben Ford Lincoln responded

Thank you for providing your honest and candid feedback about your recent experience. It was frustrating and embarrassing to read your comments and the steps we missed, creating a negative experience, and ultimately letting you down, no excuses. We share this feedback with our entire team, reflecting on it and using it for coaching, process improvement, and counselling. Thank you for taking the time to speak with me on the phone and share your insight, as well as allowing us to make a situation right we created. I am so glad we had the opportunity to show how much we appreciate your business, but more importantly the relationship building based on confidence and trust. As always we are here to serve you, and please know I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

October 04, 2019

Great experience as always! My car had been having some issues, but I was easily able to make an appointment that Klaben handled with ease! They had to keep my car for a couple d More

by cord18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
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