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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,377 Reviews

5,377 Reviews of Klaben Ford Lincoln - Service Center

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June 17, 2019

Quick Service and Great Communication I dropped my car off the night before for an oil change and tire rotation. My car was done well in advance of when I needed it. All the folks I talk More

by misse320
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2019

Wrong tirod was put in Mike Brandvold is really nice and does a great job. With that said this isn't the first time I came away needing to go back. I had issues with my bra More

by jwatters9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jun 29, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback regarding your recent visit to our service facility. We coach and train our team members on a regular basis on how to deliver the type of experience that you should expect and deserve. We failed more than once in your case and for that I apologize, no excuses. Thank you for your time this week in allowing us to extensively diagnose and repair your concern. I also enjoyed the opportunity to meet and speak with both of you. Our goal is to set ourselves apart from the competition and to continuously bring value to our customers in every department of the Klaben organization. Although these visits did not reflect this, we do value your time and your business, but more importantly the relationships we build with our customers based on confidence and trust. If there is anything that I or any member of our team can do for you at this point, please let me know. Again, I thank you for your feedback and as always, I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com – (330)673-3139

June 15, 2019

Mirror replacement Steve did great job arranging part and painting prior to my appointment in order to minimize my wait time. Work done well and timely. Added bonus, More

by JJWEAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
June 14, 2019

coolant pump repair Joe work well and communicated all the issues and repairs needed for the fix. I would definitely use klaben service for all my needs. Great Job More

by pekarski01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2019

Excellent Customer Service Good communication throughout the service issue. Provided options for me to reduce cost. Coordinated my rental during the repair timeline. Returned More

by Tony P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
June 12, 2019

Professional Job Well Done The repair job done by Klaben Auto Body again was very professional. Repair of accident damage has now been necessary twice on our vehicle. BOTH tim More

by R and C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
June 10, 2019

good job! Every time I come to Klaben's, they are always helpful and go out of their way to treat me with respect and care. They are informative but not pushy. More

by CYNPEEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 08, 2019

Service work Keeping the customer up to date on what’s going on. Follow up could be better. Service was great! Thank you for working on my behalf. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Klaben Ford Lincoln responded

Thank you for providing us with your honest feedback about your recent experience and the positive marks / comments as well. I apologize we fell short in communicating well throughout your service visit. We share this feedback with our entire team and use it to coach, counsel, and praise as we continue our mission of providing the absolute best experience for our customers every time. We failed in this case, no excuses, and will reflect with team members to improve ourselves moving forward. Our customer's business is important to us, but more important are the relationships we have the opportunity to build with them. Yours is no exception and your confidence in that, in us, is very important to the entire Klaben team. Please let me know if the is anything I can do for you moving forward and as always, we remain at your service. Sean Bradford - Service Manager - 330-673-3139 x206 - sbradford@klaben.com

June 07, 2019

Sean provided exceptional service! I purchased a CPO Ford Fusion from Klaben Ford in March of 2018. Things started off a little rough, but as promised, Sean and his team were able to fu More

by Jones2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2019

Excellent Professional, helpful, knowledgeable and friendly staff. Excellent service. I received assistance from another staff whose name I don’t know, but he More

by Kb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carli Ramage
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