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5,388 Reviews of Klaben Ford Lincoln - Service Center
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May 08, 2017
Maintenance and Bluetooth phonebook issue In for the 7500 mile service. Done in a timely manner. Mike Brandvold also tried to assist with an issue with my phone which wouldn't download the t In for the 7500 mile service. Done in a timely manner. Mike Brandvold also tried to assist with an issue with my phone which wouldn't download the total phonebook from my phone to the Sync system. After trying a few things we both agreed it was a phone issue vs a Sync issue. I appreciated the attempt to resolve even tough it turned out not to be a car problem. More
by tiger1467
Verified CustomerEmployees Worked With
May 07, 2017
Fair/average service and experience I scheduled my appointment on line and dropped my keys and car the night before my 8:00 am service appointment. I did not know or meet the technician I scheduled my appointment on line and dropped my keys and car the night before my 8:00 am service appointment. I did not know or meet the technician assigned to my car. When I went to pick up my car later in the afternoon everyone was busy and no one greeted me. I wandered around trying to get someone to acknowledge me. A man walked in and asked if I'd been helped. I explained no and that I was picking up my car. He pointed to two techs on the right and said one of them would help me when they got off the phone. They didn't. Two employees walked into the garage and stood and talked to each other ignoring me. Meanwhile, the original person that spoke to me disappeared. There was no one at the cashier's desk but there was a lady at the rental desk and apparently could not help me. Just then, a young couple with kids walked into the garage and were immediately greeted by the two men talking. This upset me. The guy that originally talked to us reemerged from the back. I said "hey, can someone help me? I just want my car!" He said "hold on" and went into the back again and then returned and told me the lady at the rental desk would help me... She seemed put off and reluctantly helped me. She took my credit card and gave me the receipt and never reviewed with me. I was not pleased with your service or my experience and giving you 3 stars is probably too kind. More
by jhudson819
Employees Worked With
No one introduced themselves to me.
May 07, 2017
Perfect Always treated respectfully and like my time is valuable. Fast,dependable service.I've been coming here for several years now and will continue to. Always treated respectfully and like my time is valuable. Fast,dependable service.I've been coming here for several years now and will continue to. More
by katorebecca
Employees Worked With
Patrick Sandy
May 06, 2017
Body work Klaben took care of my company car quickly and efficiently. Nick was great and answered all my questions. If I had to have an accident, it was the bes Klaben took care of my company car quickly and efficiently. Nick was great and answered all my questions. If I had to have an accident, it was the best possible outcome. Thank you! More
by mkc0409
Employees Worked With
Nick Johnson
May 05, 2017
inspection Best place I have found that takes the time to top off fluids, inspect the vehicle and then review with the owner as to what should be done. They sho Best place I have found that takes the time to top off fluids, inspect the vehicle and then review with the owner as to what should be done. They show you the problem and then this allows you to schedule in your space of time. all that was done and documented which gives you a record for future knowledge. Professional clean and timely. More
by gedaddy10
Employees Worked With
No name tag on employee
May 05, 2017
Great service Everyone was nice and service was great. It was convieniet. My car looked great when it was done. They also cleaned it. Thank you for helping. Everyone was nice and service was great. It was convieniet. My car looked great when it was done. They also cleaned it. Thank you for helping. More
by britnim14
Employees Worked With
Steve Workman
May 04, 2017
Oil change/tire rotation Purchased a 2015 RAM Laramie Longhorn out of state and looking for a local dealership for service. Klaben Chrysler Service center was clean, friendly, Purchased a 2015 RAM Laramie Longhorn out of state and looking for a local dealership for service. Klaben Chrysler Service center was clean, friendly, and very professional. More
by Randy
Employees Worked With
Justin
May 04, 2017
Great Experience as always. Normal oil change performed .... I just love that it is always above what I expect service wise.... everything checked out and no complaints.... in an Normal oil change performed .... I just love that it is always above what I expect service wise.... everything checked out and no complaints.... in and out.... Jayson always explains everything to us and we never leave with questions. More
by Shelly K
Employees Worked With
Jayson Rothracker
May 03, 2017
10,000 mile PM Very good experience, the Salesman had quoted something that was not part of the sale and the Service Writer took the issue to the Director of Service Very good experience, the Salesman had quoted something that was not part of the sale and the Service Writer took the issue to the Director of Service , he made it right and car came back clean , we didn't have to wait a long time, Director of Service and the Service Writer (Don) was very pleasant to work with, again great experience at the dealership, look forward to going back in 5,000 miles. It was Fast and Courteous service , they did an Awesome job. Richard Keen More
by RICHARD.KEEN
Employees Worked With
Director of Service ( I do not recall his name), Don Xu
May 03, 2017
Awesome customer service I had to bring my vehicle down for some minor repairs after purchasing. The service advisor was amazing , understanding and helpful. They set expect I had to bring my vehicle down for some minor repairs after purchasing. The service advisor was amazing , understanding and helpful. They set expectations and followed through. More
by jill0978
