Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,337 Reviews

5,337 Reviews of Klaben Ford Lincoln - Service Center

Sort by
April 12, 2017

Great Service Center and Personel I have taken my vehicles into this service center for work since they were purchased from the dealership. We have always been treated great and keep More

by AllenBeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Czbaj
April 11, 2017

Poor customer service I have been taking my car there for the last 2 years for service at the Quick Lane. I stopped in today to get an oil change but the service advisor wa More

by GARY.SCHARENBROCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Perkins
Apr 11, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane and for taking the time to speak with me via phone regarding the details of your visit. I sincerely apologize for failing to deliver the level of service you expect and deserve. Our words and actions were unacceptable. We failed. No excuses! Be assured that your comments and feedback are very important to the entire team. First, we owe it to you to make things right. Then, we’re responsible for using the information we gather in a constructive manner to counsel and coach our team members toward continuous improvement. Because I know we have the right people with the right intentions and the ability to do better, this situation is especially disappointing and frustrating to me personally. Your business and satisfaction are equally important to the Quick Lane Team. On behalf of our Team, I truly appreciate you allowing us the opportunity to regain your confidence and trust with your future service needs. Thank you. I remain at your service. Patrick Sandy, Quick Lane Manager. 330.593.6800.

April 11, 2017

Excellent... Couldn't Be Better! The staff at your facility is the best I've seen in a car dealership. The waiting area is comfortable, well supplied with beverages snacks and enterta More

by DIANE.WELLMAN54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Nemeth
April 10, 2017

Always excellent service at Klaben! We purchase and service all of our vehicles at Klaben Ford, and have done so for 20 years. The service writers (Joe and Mona) are the best, and our v More

by TaylorMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Taylor
April 10, 2017

friendly fast service Mona is very friendly, efficient and polite . Keeps me informed of what is going on with my car. woun't go any place else . Buddy who sold me my car More

by KEZ812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2017

Very good experience from the time I arrived till I left. All service was done & completed on a timely basis, & Floyd was very courteous & knowledgeable in informing on i More

by JOB819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
April 08, 2017

Water pump Thanks to the staff at the quick Lane service department, I had a leaking water pump and needed my vehicle back asap, your service department took me More

by calisteve21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, James Perkins
April 07, 2017

Everything went well . I was in and out in a short period of time. They went over what service's I scheduled and then made a few suggestions on items that I was about do f More

by cmani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2017

Service Advisor When I called to have a blower motor resistor replaced, Mike explained that it could be more causing the failure. He was correct and said I was cove More

by Larry W Burgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brandvold
April 07, 2017

Great service department A big thanks to Mona at Klaben service department, I was treated great and was in and out in great time. Thanks again Mona and all the folks at Klaben More

by JEARLE9437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
460
...