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5,380 Reviews of Klaben Ford Lincoln - Service Center
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February 13, 2017
Sales and Eric Dyer great but flawed workmanship Took our Escape in for oil change and routine maintenance. A recall service was performed at the same time for something to do with the door hinges. W Took our Escape in for oil change and routine maintenance. A recall service was performed at the same time for something to do with the door hinges. We picked the vehicle up at closing time on Saturday at 3pm. When we got home my wife noticed some rags and 2 cans of stain cleaner were left in the back seat. This was very disappointing to see. On Tuesday she complained that the drivers door was sticking. On Wednesday February 1st we drove to Hopkins Airport and when exiting the vehicle the drivers door handle literally fell off of the vehicle. We had to leave it like that and didn't know if was unsafe or not but had no choice to leave it since we had to catch a flight. We called from the airport and everyone was very nice. They picked up the car at the airport, fixed it and returned it to the airport before we arrived home. Everything turned out OK as we got home late last night and all appears to be OK now. I hope they checked all of the work and it would have been nice to get a follow-up call or at least have the gas tank filled or something since it had to be driven from Cleveland to Kent and back. Doug Carter and Eric Dyer are both great to deal with but we are obviously not impressed with the quality of the actual work that was performed. More
by richard.tomello
Verified CustomerEmployees Worked With
Not sure who the service tech was but did a very poor job!, Doug Carter, Eric Dyer
February 13, 2017
Great people Mona and others in the service center have been understanding, helpful, and patient. The issue is sporadic but until a permanent fix comes from Ford, Mona and others in the service center have been understanding, helpful, and patient. The issue is sporadic but until a permanent fix comes from Ford, they have come up with temporary solution that seems to be working just fine ! I am a long time customer, and I'm very pleased and comfortable with the sales and service departments!!! More
by IMSANDYZ
February 11, 2017
Committed to what's best for the customer! Outstanding service and accommodating to my individual needs. No one can beat what this service department does. Same is true of the sales department Outstanding service and accommodating to my individual needs. No one can beat what this service department does. Same is true of the sales department with Mr Doug Carter. More
by marf2007
Employees Worked With
Don Xu
February 10, 2017
Always slow Anything over an hour for an oil change is crazy. Also the price seems to always be different 10+ times I've had an oil change and it's never the same Anything over an hour for an oil change is crazy. Also the price seems to always be different 10+ times I've had an oil change and it's never the same price. More
by MFOURNIER0511
Employees Worked With
February 09, 2017
First and only choice for a service professional I got to know Don a long time ago back when he worked for Goodyear. His customer service was always outstanding! I have sinced followed him to Klaben I got to know Don a long time ago back when he worked for Goodyear. His customer service was always outstanding! I have sinced followed him to Klaben Ford to service my vehicle. I recently got a pothole and was very upset the day it happened. He not only had the new wheel brought in and replaced within 24 hours...he also arranged for me to get to work and around. Please do yourself a favor and see him on your next visit for service!! More
by ViperGTS44
Employees Worked With
Don Xu
February 09, 2017
Customer service Kudos to Bob Paytas. He sold us an Escape then stepped right up when we had an issue in the service department. Then turned around and sent us tickets Kudos to Bob Paytas. He sold us an Escape then stepped right up when we had an issue in the service department. Then turned around and sent us tickets to Cleveland car show. Thank you for taking care of your customers More
by djackoh
Employees Worked With
Bob Paytas
February 08, 2017
Service work to repair noise in front end and complete the works package. Repaired the noise and bearing in front end of vehicle. Completely satisfied work to repair noise in front end and complete the works package. Repaired the noise and bearing in front end of vehicle. Completely satisfied More
by Big T
February 08, 2017
Exceptional Don't let Kyle's "young face" make you think he's inexperienced. He's dedicated to excellent customer service, and will do what it takes to get the j Don't let Kyle's "young face" make you think he's inexperienced. He's dedicated to excellent customer service, and will do what it takes to get the job done. He's driven to solve issues and knows how to get the resources he needs to give the customer a pleasant service experience. I was in for a one scheduled recall, when he determined he was able to take care of another recall at the same time, in effect reducing the number of trips I had to make to the dealer. He provided a loaner vehicle so I wouldn't have to sit around all day in the waiting area while my car was worked on. He goes above and beyond what I was expecting. More
by Eric
February 07, 2017
Service on my Ford Don was super helpful and very nice! He called and gave me suggestions that were very helpful! I would definitely ask for him if I have any other issu Don was super helpful and very nice! He called and gave me suggestions that were very helpful! I would definitely ask for him if I have any other issues in the future. More
by tristal
Employees Worked With
Don Xu
February 07, 2017
service team kim in service is the best... she is awesome....couldn't ask for anyone better...always friendly.willing to go beyond her job to help a customer out. kim in service is the best... she is awesome....couldn't ask for anyone better...always friendly.willing to go beyond her job to help a customer out... More
by db0922
Employees Worked With
