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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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November 28, 2016

Happy customer Ford Klaben did a great job on my car. I did not anticipate needing more repairs therefore, when I found out my car needed additional repair I was qu More

by REED.A.ASHLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
November 28, 2016

Oil change Service person was very curtiuos and friendly. Car was finished sooner than I expected. Joe was very helpful. Car was washed at no extra charge. More

by FCULLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 28, 2016

Good experience/ poor experience The individual who helped me was very polite and respectful. However, when I asked for him to make sure that my Ford F-150's tires were filled up- the More

by leeanngreitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Sott
Nov 28, 2016 -

Klaben Ford Lincoln responded

Thank you for completing the survey. I appreciate the time you took completing the survey and speaking with me this afternoon. I'm very sorry that we didn't get the tire pressures set correctly on your truck. There's no excuse for missing that very basic service while we completed the maintenance on your F-150. Kyle and I value the positive comments you made regarding him. He truly cares about customer service and was also concerned about the tire pressure error. I'm thankful that you agreed to use our service department again the next time the truck needs serviced. I know we'll do a thorough job at that time. Carl Bujorian Service Director Klaben Ford Lincoln, Inc. 330-593-6722 cbujorian@klaben.com

November 28, 2016

Finally, a Service Department that does what it says it will I want to give a big Thank You to the Service Department for their professionalism, curtesy, and excellent service they provided to me. I have had my More

by EVIE101055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2016

sirvice motor light on Eric got me in, in a timely fashion, found the problem, fixed the problem and sent me on my way all in the same day. More

by JOERUMMY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
November 28, 2016

Focus Issues Took my car in to be repaired for transmission issues again. Part is on backorder. Mona always does everything to make sure my vehicle is taken care o More

by JMERRERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2016

In and out service I recently bought a used car off Roscoe Woodberry and I needed to get the oil changed and tires rotated. I was in the area and called Mr. Woodberry an More

by yourcustomersfavoritecustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2016

Good Service Center I have always been given great service at Klaben and everyone is very friendly and nice they are always on time or there for you if you are early More

by bluenightbird44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
November 26, 2016

Went for your $29.95 winterization package All went well, I paid them, and left. We did discuss that my check engine light was on and I explained that my son had checked the codes and advised More

by Karen Brothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nice guy behind desk and another guy who actually did the work on my car., Patrick Sandy
November 22, 2016

Deer Season I had a rough morning a couple weeks back, I had a collision with a deer on my way to work. In shock I really had no clue what to do. I contacted my c More

by HOTAEBOI21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Brandon Brinko
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