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5,376 Reviews of Klaben Ford Lincoln - Service Center
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October 13, 2016
see below I came in to have a problem repaired that has been addressed before and obviously not repaired for the long haul. I was charged this time and I thoug I came in to have a problem repaired that has been addressed before and obviously not repaired for the long haul. I was charged this time and I thought there should not be a cost since they already had attempted to repair it one other time. I bought new tires and they seem fine. Other work they did is satisfactory. All personnel are always very friendly. More
by VALERIEURSETTA
Verified CustomerEmployees Worked With
October 12, 2016
Lost time Was there for over 4 hours never did anything to car was told three different prices then said I would have to leave it overnight I have a two hour dr Was there for over 4 hours never did anything to car was told three different prices then said I would have to leave it overnight I have a two hour drive there bought both of our vehicles there not happy at all More
by DAVE55
Employees Worked With
Eric Dyer
October 10, 2016
Service took a little longer than I thought. But Joe French was very accomodating with getting me a rental while my truck was being worked on. took a little longer than I thought. But Joe French was very accomodating with getting me a rental while my truck was being worked on. More
by FRADVIL
Employees Worked With
October 04, 2016
Fast and professional service Upon arrival I was greeted immediately by a pleasant Kim Wolfram. I can always count on Klaben for a great deal on vehicles and exceptional service. Upon arrival I was greeted immediately by a pleasant Kim Wolfram. I can always count on Klaben for a great deal on vehicles and exceptional service. More
by SAILOR0526
Employees Worked With
October 04, 2016
Always pleased I'm always pleased with the service I receive at Klaben! Eric is always friendly and all of the other staff are very helpful. Thanks I'm always pleased with the service I receive at Klaben! Eric is always friendly and all of the other staff are very helpful. Thanks More
by Jdyer08
Employees Worked With
Eric Dyer
October 04, 2016
Fast and complete Always have excellent service at Klaben. Have recommended to friends and family. Why do you have to tell me to use 25 words? here is 3 more, Always have excellent service at Klaben. Have recommended to friends and family. Why do you have to tell me to use 25 words? here is 3 more, More
by DANPANELLA
Employees Worked With
October 01, 2016
Poor quality Service and Terrible Customer Service I purchased my 2016 Ford Explorer from your dealership in Kent. I had my car at your body shop for a collision repair. The body work was fine but they I purchased my 2016 Ford Explorer from your dealership in Kent. I had my car at your body shop for a collision repair. The body work was fine but they also had to replace my hitch which they sent to U Haul for the replacement. I would expect you to inspect their work since I'm contracting with you for the repair. I had to bring it back because they dropped my exhaust for the installation and never fully tightened it back up. The wiring harness was never not properly secured under the car and is now coming down in spots under the car. I will have to take it somewhere to have it done properly. I also asked that my car be taken to the dealership for several repairs. Oil change - 2 weeks after I picked it up my oil service light is coming on. My driver side power mirror was making a noise when it unfolded from the parked position, - all they did was squirt grease into the pivot point which was oozing out onto the mirror and did not address the noise. The spring in latch on my console between the front seats seems to have broken so it is no longer spring loaded. They told me they had to order the parts and would contact me when they came in. I've called the gentleman at the body shop who had made the arrangements for this repair twice, both times I was told someone from the dealership would call me to let me know the status. Its now been over a month and I have not heard a word. Needless to say I am not very impressed with Klaben. More
by BILL.RECTOR7
Employees Worked With
Steve Workman
October 01, 2016
Unable to fix the problem Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They repla Brought my 2016 Ford Escape in due to "engine failure" message. The car has 30,000 miles on it... way to early to be having major problems. They replaced the engine throttle mechanism and assured me everything was o.k. Two weeks later, while in PA with my family and four hours away -- same message and problem. This is the second car I've purchased from Klaben. Both have been unreliable and had major problems in the first year or two and required many visits to get them working. More
by KNODEN
Employees Worked With
September 30, 2016
Ford Service I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the I work but took my car in for scheduled service recently. My CSR is Kim Wolfram, & the team promptly came out for prelim checks, got the car in to the bay & out in about 1 1/2 hrs, with the "works" pkg. I was able to get back to work & get on to my other appointments. Thank you! More
by PETROVIC_CHERYL
Employees Worked With
September 30, 2016
Fantastic service Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained th Stopped in on a Saturday and received fantastic service. service personnel were very kind and professional. They looked over my car and explained things that were wrong that I wasn't aware of. Car drives like a new vehicle. More
by RD207
Employees Worked With
Nate Bryant
