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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,362 Reviews

5,362 Reviews of Klaben Ford Lincoln - Service Center

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January 24, 2024

Kim is amazing! !!! She is very accommodating for all my service needs. She goes the extra mile to help and make my family safe. More

by dcdjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Always a easy call to schedule service for my F150 at Klaben. I have great confidence in having it serviced properly by Ford certified technicians. My service advisor, Joe French, is very knowledgeable More

by TJPATTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Good helpful dealership. Parts department great. Good at fixing problems but lacking in communication in the service department. More

by bartsharkattack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Meacham, Michael Albritton
Jan 25, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback. It means a great deal to us and is shared with our entire team. We reflect on its content for important takeaways in what we are doing well as well as areas needing improved on or addressed. It was both frustrating and embarrassing to read your comments. Based on them we let you down in providing effective and proactive communication and in turn let you down in process of delivering the level of experience you deserve, No excuses. Might I have just a few more minutes of your time at your convenience to gain additional insight? It is my responsibility to personally apologize to you and use your additional feedback internally for coaching and counselling as we work to improve our performance every day for our guests. Thank you again for your feedback and I look forward to speaking with you soon. Tom Alcorn – talcorn@klaben.com – 330-679-1209

January 23, 2024

Kim is amazing and I'm so thankful for her professionalism. She goes out of her way to help me every single time. More

by Gina.friedlein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

Acceptional service when Kim is handling your service. I feel like I have won the golden ticket being matched up with her. Thank you for your knowledge that you work in with our services. Parts ahead of t More

by Luvandhap68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2024

I’ve been going to this dealership since 2018. They’ve made my car experience convenient and affordable. Shelby is great and always patient and helpful with explaining to me what work my car needs More

by DCarano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
January 22, 2024

Mike was very informative and pleasant to work with. Although my car was there for over a day the issue still was not corrected. Now I will have to take the car back, and be without transportation agai More

by teseelye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
Jan 23, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your feedback on your recent experience. We ask for this through several venues because customer input is very important to the entire Klaben Team. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your comments we failed you on a couple levels and let you down in the process, no excuses. I enjoyed speaking with you, appreciate your positive comments, and for the additional insight given. Your allowing us to make a situation we clearly created means a great deal to us and the take-aways in the process have been shared with our entire team. We appreciate the business, but more important to us are the relationships we gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

January 22, 2024

I can not say what a huge help it is to have Chip pick up and deliver my MKC for service. I feel confident with Joe and the service dept. that my work was completed and at a fair price. Thanks for keeping me More

by debloughborough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chip
January 21, 2024

Klaben’s technician did an excellent job troubleshooting issues with my F-150 and great communication by Anthony in the service department. More

by Cschenk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

I was very pleased with the service I received. Joe French was very professional, friendly, and effectively communicated all steps with the servicing of my vehicle. I appreciated the way I was tr More

by V Sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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