Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln

Anthony Thurman Jr

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
212 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

10 yrs, 1 mo

5.0

212 Reviews

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212 Reviews of Anthony Thurman Jr

September 01, 2026

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Employee Rating

Eceptional service with honesty, professionalism and complete focus on customer experience. No gimmicks, no surprises and the highest quality service everytime. More

by gula2424
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Recommend Dealer
Yes

Other Employees Tagged: Tucker Ressler

August 31, 2026

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Sean the Service manager was gray and went out of his way to help with the Enterprise car rental that was late More

by julie_nassif
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford

August 24, 2026

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Great experience, I like the way they sent me a video of things that my truck needed! More

by JCOOKS20
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Recommend Dealer
Yes

August 10, 2026

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Great service as always! Gavin has been a pleasure to work with, quick and reliable! Maintenance was taken care of and haven’t had any further issues! More

by matthewmiller579
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

August 07, 2026

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I was not sure what was wrong with the car. The service department was really busy when I dropped it off. It took longer than expected to diagnose and fix the issues. More

by RAR959
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Recommend Dealer
Yes

August 05, 2026

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Anthony Thurman was an amazing service coordinator and provided an amazing experience recently when I brought my Ford pick up truck in for service. Anthony was very professional, very responsive to my que More

by Steve Bakar
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Recommend Dealer
Yes

August 04, 2026

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Great place to go and get your vehicle serviced by a wonderfully professional team any day. More

by jmartin11798
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Tucker Ressler

August 04, 2026

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I was very disappointed in the service till you did not charge me for fixing the window. You saved a custoner. I will be back. More

by sitogib
Recommend Dealer
Yes
Aug 05, 2026

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for the kind words shared. We genuinely appreciate you letting us know about your recent experience and apologize for falling short in providing the level of experience you deserve. No excuses. We completely understand that the length of your visit was frustrating, and we apologize for the inconvenience. We know your time is valuable, and we never want you to leave feeling disappointed. It was a pleasure speaking with you to gain additional insight in turn helping us identify opportunities to improve the experience we provide to every customer. We truly value your business and the trust you’ve placed in our dealership. Our goal is to provide a visit that is efficient, enjoyable, and worthy of a five-star review. As we discussed we look forward to the opportunity service you in the future and restore your full confidence in our “customer first” culture. I and the entire Klaben team remain at your service. Anthony Thurman – athurman@klaben.com

July 20, 2026

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Took my pick up truck immediately for service after mechanical issue. Sean, Anthony, and Gavin were all outstanding. In fact, Anthony was directing while on vacation. That's going above and beyond the More

by PILLA.JOSEPH
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford, Gavin Fano

July 13, 2026

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Anthony was very open and honest about the service process with my vehicle. The team worked diligently to find the issue and I never questioned the process! More

by tparkhurst00
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Recommend Dealer
Yes
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