Kokomo Auto World

Great to work with Alec Davidson was a great guy to work with when we bought our new Prius a couple of weeks ago. He was patient, spent a lot of time helping us make th Alec Davidson was a great guy to work with when we bought our new Prius a couple of weeks ago. He was patient, spent a lot of time helping us make the right decision for us. He also personally picked up our trade in. Great customer service! We love our new car and wouldn't hesitate to recommend Alec and Kokomo Auto World. More

New car owner Ryan was great to work with in buying a new Toyota. But I have asked him to send something to me that the service department forgot to put back in my Ryan was great to work with in buying a new Toyota. But I have asked him to send something to me that the service department forgot to put back in my car and haven't heard back from Ryan yet. It's now been 3 weeks. More

Friendly I found that all of the employees that I met at Kokomo Auto World were very friendly and courteous. My main sales consultant, John Wayne Koontz, was v I found that all of the employees that I met at Kokomo Auto World were very friendly and courteous. My main sales consultant, John Wayne Koontz, was very helpful in getting the car that was right for me and that met my needs. More

Buying a used vehicle Mike has to be one of the nicest, calmest, non-pushy car salesperson I met, in my life. We, my husband and I (Charles and Debra Sumner) have dealt wit Mike has to be one of the nicest, calmest, non-pushy car salesperson I met, in my life. We, my husband and I (Charles and Debra Sumner) have dealt with your dealership for many years, including buying a new vehicle. I brought my niece, Kim Brown, into your dealership, as well as four other dealerships, and Mike OUTSHINED all other salespeople in all areas. Kim did not know exactly what she wanted, and believe me she really did not know. Mike worked with us for two straight weeks finding Kim the right car. Kim is extremely precise in what she wants. (I wish I could BOLD and underline for emphasis.) Kim was hard to find a vehicle that was perfect for her. Many other people in my family tried to help her within the past 9 months, to no avail. Mike stuck it out with us until Kim bought a car. In the final instance, Kim put a down payment on a Mercury Sable. Mike allowed her to take the car overnight to sure this was the car for her. However, when Kim and I went in the next morning to see Mike Kim told him she was not interested in purchasing the vehicle; later that day Kim and I went back to see Mike to purchase that very vehicle. (Believe me, I could not tell you the entire happenings within this story.) Through all this, Mike kept very professional and courteous, never losing his cool or patience. I am not sure what was going on in his head, but his demeanor was picture perfect. I have been a manager of people for more than 30 years and can honestly say Mike is a person I would be proud to have on my team. Whoever hired Mike, THANK YOU! Debbie Sumner More

Helpful and friendly Kris was very friendly and helpful in my visits to Kokomo Auto World. I told him what I wanted in a lease deal and he was able to help me get that de Kris was very friendly and helpful in my visits to Kokomo Auto World. I told him what I wanted in a lease deal and he was able to help me get that deal and find the car I wanted. I would recommend him to my friends. More

Best Cuatomer Service Linda Simpson went above and beyond in assisting me after I had an accident. She arranged for me to pick up a rent car before I reached the dealersh Linda Simpson went above and beyond in assisting me after I had an accident. She arranged for me to pick up a rent car before I reached the dealership and made sure I had a ride to pick it up. She also took my car to the body shop and dropped it off for me. There are not to ,any people or dealerships that would go that extra mile to take care of a customer. I worked with Michael Reep to purchase another vehicle since the insurance company declared mine a total loss on Friday at 4:30 of a 3day holiday weekend. The insurance co was not giving but a couple of days for a rent car, so I had to do something pretty quick. I was not sure if I want a new or a preowned vehicle. Michael was very patient and understanding until I found something that worked for me. I ended up buying a preowned Honda Accord. He went thru all the ins and outs of the car with me and made I had s full tank gas. Michael also returned my rental for me and made sure it was also filled with gas. This is the second vehicle I have bought from this dealership and would highly recommend it. Janet Booth Lebanon, IN More

Great service We appreciate Steve's follow-up and follow-through with us. His personal touch is greatly appreciated. Happy with the great deal and all his help. We appreciate Steve's follow-up and follow-through with us. His personal touch is greatly appreciated. Happy with the great deal and all his help. More

Happiness Stephen is a very pleasant person:) He is a people person.He is in the right business.He was very helpful to us.Finding a car that we could afford and Stephen is a very pleasant person:) He is a people person.He is in the right business.He was very helpful to us.Finding a car that we could afford and one that we liked.We love our little vibe:) And its great on gas:) He made sure our monthy payments are something we that we could afford. Please dont ever get rid of Stephen that would be a great mistake on your part.You would be losing a great sells person:) I would recommend Kokomo Auto World to anyone.Thank you for your kindness stephen:) May GOD Bless you and your Family always Bernadette @ MIchael Pederson More

My buying experience Saw vehicle while doing research on internet. Had already visited other Honda dealerships. Contacted dealership and spoke with Tricia Horner who was m Saw vehicle while doing research on internet. Had already visited other Honda dealerships. Contacted dealership and spoke with Tricia Horner who was main reason I made the drive from south side of Indy. She was helpful and sincere with my concerns about making the long drive for nothing. They had the vehicle out front for me to see with a sign on it with my name and my name on a welcome sign inside pre-owned sales office. Like most buyers I would have liked to have received more for my Honda trade-in but I did recognize that they had marked down the price of the Odyssey I was looking at to a very good comparative price. The staff was friendly and my consultant was knowledgeable and helpful (John Wayne) The sales manager Phil was very cordial and truly seemed to try to work with me to get the deal done. We both did some give and take on points which is only fair in a sales negotiation. The Finance manager Cathy was competent and I appreciated her honesty and candor on the warranties offered and the financing arrangements. I did choose to go with and extended warranty in part due to her method and approach along with the value of doing so. My only negative observations which are not overwhelming in nature, would be 1.) The length of time I had to sit and wait to conclude the deal and the paperwork. 2.) The vehicle was not detailed out very well as we found a number of areas that were quite dirty and not cleaned very well, even for a slightly used vehicle. Overall, I would rate the experience as good to very good and will recommend the dealership to friends. More

Helpful Kokomo Auto World is a great place to shop. John continued to answer questions and search for a car that would fit our needs and budget. Thank you Kokomo Auto World is a great place to shop. John continued to answer questions and search for a car that would fit our needs and budget. Thank you John Wayne for your knowledgeable answers to our unending questions! More