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Koons Arlington Toyota

Arlington, VA

Overview
Employees
Reviews
Vehicles
4.6
727 Reviews
When it comes to reliable, professional service in the Arlington area, you'll be hard-pressed to find a better dealership to help with your needs than Koons Arlington Toyota. Our team of professionals have been serving the greater Arlington community since 1964. And, it's no mistake that we've lasted so long! Drivers return to us time and time again because we strive to provide reliable, high-quality service. We're proud to service the local community and make a point to give back. If you're looking for a dealership that's ready to help with buying or leasing a car, selling an existing vehicle, or servicing your Toyota in the Arlington area, then Koons Arlington Toyota is the place for you.
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4045 Lee Highway

Arlington, VA

22207

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Showing 727 reviews

November 15, 2025

Nick took great care of me. Thanks !! Koons was great place to buy a car thanks !! More

by jonspigel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick in Sales
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you so much for choosing Koons Arlington Toyota! Please let us know if we can be of any more assistance.

November 15, 2025

Staff was great that we dealt with. Some of the other staff felt strange. Experience was great though!! More

by starkt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chetan Chavan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Enciso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 14, 2025

Fast, friendly and professional service. We’ve been customers for more than 20 years and love this dealer. More

by agold723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 14, 2025

Very professional. Offer a great shuttle service for longer services. Pricing is very fair and transparent. More

by adwait.91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misha
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Nov 14, 2025 -

Koons Arlington Toyota responded

Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

November 12, 2025

Had to call 3 times to get an appointment and then they didn’t pick up my car during the appointed time slot, and didn’t tell me until the car was in for service that 2/3 recall issues didn’t have fixes ye More

by signamahung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 15, 2025 -

Koons Arlington Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 15, 2025 -

Koons Arlington Toyota responded

We’re sorry to hear about the trouble you experienced with scheduling and communication. That’s not the level of service we strive for, and we understand your frustration. I’d appreciate the opportunity to speak with you and help improve your experience moving forward. Please feel free to reach out directly. Ashley Sanchez, Service Manager Koons Arlington Toyota 703-522-6000 ext. 13140

November 12, 2025

THEY DO NOT VALUE YOUR TIME AND LEAVE YOU WAITING FOR HOURS FOR A SIMPLE OIL CHANGE ONLY TO START WHEN QUESTIONED AND GIVE YOUR CAR BACK MORE THAN AN HOUR AFTER QUOTED TIME DONE. More

by Jacob G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 12, 2025 -

Koons Arlington Toyota responded

Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

November 12, 2025

Fast, speedy, competent service. I also appreciated the easy booking system. Thank you very much. More

by emilygardner86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mihail Stoev
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Nov 12, 2025 -

Koons Arlington Toyota responded

Thank you for choosing Koons Arlington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2025

I am happy with the services they provided. They were efficient, understanding the value of my time. More

by susan.lanzillotta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chetan Chavan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Valentyn Levchunets
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2025 -

Koons Arlington Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 11, 2025

We have a Great experience because their Excellent service great procedures , salespeople and standards Thank you More

by Luciaruggiero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chetan Chavan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tache de la Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Belhadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Mukhutdinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mehedi Patwary
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2025 -

Koons Arlington Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 11, 2025

Wait time 👍 Not happy with (3) price quotes 👎 But, overall good service Thank you Christian More

by dvaughn960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gudiel
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Nov 11, 2025 -

Koons Arlington Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Koons Arlington Toyota, we look forward to having you as a valued customer for many years to come!

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