Koons Clarksville Chevrolet Buick GMC

I brought my truck in, I needed an oil change and breaks and new tires. There was a slight sound that comes and goes and also The tire monitor system that I just replaced earlier this year was still showin and new tires. There was a slight sound that comes and goes and also The tire monitor system that I just replaced earlier this year was still showing to get that checked. So after a week I got a 14k bill. They said I need a new transmission, engine mount, shocks, new tire monitoring system that I just replaced this year (like xxx) and all new tires and brakes and rotors.they said my truck is going to break down anytime. That’s alarming since my truck drives great. I told them I was visiting family in Florida and need my truck and they said it won’t make it out of Maryland. After the initial shock , I decided to get my truck and do absolutely nothing. I had no choice but to cancel my trip. This was very sad because my father in law had just past away and we all were getting together for our first Christmas without the family patriarch. I decided to take it to my husband’s mechanic for a second opinion and wouldn’t you know it my transmission didn’t need to be replaced, neither did I need to replace my engine mount. I got my brakes and rotors my shocks were also fine. Grand total $1086 bucks total. This racket of a dealership that I have purchased two vehicles from and all my maintenance just lost a customer for life. To be honest I should sue for bad faith practices and being a complete fraud. I wonder how many people have the scammed of of thousands of dollars. I can not express how I will make sure no one I know ever buys a car or deal with any Koons dealership. Unethical business practices is the reason people already don’t trust dealerships. More

Took my Acadia in for a noise problem that I could only describe as sucking through a straw from an empty glass. David H. and the service dept. did not even snicker at this but did their own diagnostics an describe as sucking through a straw from an empty glass. David H. and the service dept. did not even snicker at this but did their own diagnostics and found an exhaust bracket snapped. Within 2 days I had my Vehicle back, just as I was told. More

We brought our Acadia in with what we thought was a warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifte warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifter. He advised us of the estimated time for repairs and also contacted Ally about possible coverage. David as always kept us updated all the way through the process. More

Dave and the staff are very helpful as I was going through a difficult time to accommodate for my needs and did a great job and getting my truck in a timely manner back to me so I’m very grateful than through a difficult time to accommodate for my needs and did a great job and getting my truck in a timely manner back to me so I’m very grateful thank you, Dave More

Scott was easy to deal with. Knowledgeable and helpful. The whole process only was 2 hours. Knowledgeable and helpful. The whole process only was 2 hours. More

Great dealership excellent customer service and staff. My salesman David is top notch. I went to the dealership for the second time and my experience was as great as the first one. My salesman David is top notch. I went to the dealership for the second time and my experience was as great as the first one. More

Bought a 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I w The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer. More

I brought my car in for routine service and the service was great. The service advisor was very professional and helpful. was great. The service advisor was very professional and helpful. More

The service advisors at KOONS have never screwed me. They give me good prices for the services that is required. I once had a messed up transmission and they fixed it within a couple of days! Unbelievab They give me good prices for the services that is required. I once had a messed up transmission and they fixed it within a couple of days! Unbelievable. I plan on keeping my truck for a while More