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Koons Clarksville Chevrolet Buick GMC

Columbia, MD

4.6
375 Reviews

12421 Auto Drive

Columbia, MD

21029

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Showing 375 reviews

April 16, 2023

We have been dealing with this dealership since we purchased the car.We have had no problems and have been very pleased with the service. More

by grannysherley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Apr 19, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for taking the time to leave us a five-star review! We are thrilled to hear that you have been pleased with the service you have received from Koons Clarksville Chevrolet Buick GMC. We appreciate your loyalty and look forward to continuing to provide you with great service!

March 12, 2023

Go in and ask for Randy and he will take care of you! Great service and great guy! More

by jpacella4159
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Balderson
Mar 13, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the review! We are so glad to hear that Randy delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Clarksville Chevrolet Buick GMC!

February 25, 2023

Excellent response to my request for quick service. Service is usually very good, no known problems. More

by george
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Feb 27, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Thank you for the great review and kind words about Koons Clarksville Chevrolet Buick GMC. We are pleased to hear about our team's great work, and we hope to see you in the future!

February 23, 2023

The people at Koons are nice friendly their work is fast and efficient and done well. More

by Griff1341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Feb 24, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Our team is always happy to help you out! Thank you for supporting Koons Clarksville Chevrolet Buick GMC and please let us know if you need anything down the line!

February 15, 2023

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lyle Etzwiler, Ryan Lawrence , David Hammond, Cassie Kelly, Chris Parsley, Al Cecchini, Kacey Burriss
Feb 28, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

February 15, 2023

Service is the best I have experienced. They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the n More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cecchini
Feb 15, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

We're delighted our team could provide prompt assistance with this issue! Thank you so much for sharing this supportive feedback. We hope to work with you again down the road here at Koons Clarksville Chevrolet Buick GMC!

February 13, 2023

The service is always good, I never have an issue when I wait for my vehicle. More

by larollman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hammond
Feb 14, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

We're happy to hear you can always count on the Koons Clarksville Chevrolet Buick GMC team! Thanks for the shoutout and we look forward to your next service visit. Drive safely!

January 20, 2023

We have always had a great experience at Koons. Al has always been Helpful and answered any and all questions and made suggestions for both of our vehicles. More

by Scotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cecchini
Jan 20, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Scotty, thank you for the review! We appreciate the kind feedback and will be sure to pass it along to Al. We hope to see you again at Koons Clarksville Chevrolet Buick GMC!

January 16, 2023

Good, but I think your check up should include a car wash at least windows and mats More

by Stephanie B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cecchini
Jan 16, 2023 -

Koons Clarksville Chevrolet Buick GMC responded

Stephanie, thank you for the great review! We are so glad to hear that you had a successful experience working with us. With regard to the rest of your feedback, we appreciate you taking the time to share and will be sure to keep this in mind in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Keith Williams - Service Manager - (301) 748-4178

December 17, 2022

As always Kacey does a great job on my truck. And always get me in and out in a timely manner. Thank you More

by Douglasrider61
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kacey Burriss
Dec 18, 2022 -

Koons Clarksville Chevrolet Buick GMC responded

Kacey exactly as you described. She has a passion for assisting clients and is packed with knowledge. Thank you for your business from your friends at Koons Clarksville Chevrolet Buick GMC, we hope to see you back again!