Koons Ford of Annapolis - Service Center

Mike provided professional service. The experience this time is much better than last time. Thank you, Mike!!! The experience this time is much better than last time. Thank you, Mike!!! More

Great experience at this dealership! Sales and service were both helpful, Would highly recommend to a friend or family. Sales and service were both helpful, Would highly recommend to a friend or family. More

Scheduling efficient. Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience Wait time minimal. professional Efficient Pleasant knowledgeable advisors Cost effective Wonderful service Positive experience More

The work was excellent, but it took a day longer than what I scheduled. I know things happen, but it makes it difficult to get to work without my truck. what I scheduled. I know things happen, but it makes it difficult to get to work without my truck. More

Poor customer service. The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon p The dealership had the vehicle for over 2 weeks and failed to notify me that the vehicle was ready, they found nothing wrong with the vehicle. Upon picking up the car, the service rep could not find the keys to the car and I had an extended wait. No apology was given. The dealership is unorganized and unprofessional. Will never go to this dealer again. More

Mike is always friendly, professional and keeps me advised on the status of my car. advised on the status of my car. More

Professional and friendly service. Provided accurate information on when my car would be ready and the cost. Provided accurate information on when my car would be ready and the cost. More

They were professional and kept the process moving to get me in my new car. me in my new car. More

all is good at moons ford annapolis, please don't make trying a review a requirement for this survey trying a review a requirement for this survey More

I had a very good experience this time--thank you. I don't want to elaborate. I don't want to elaborate. More