Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,653 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,653 reviews
October 08, 2025
Kaleb and the rest of the team in the service dept go above and beyond to make sure you have a positive experience. I have had all my service work done here since 2017 and I highly recommend them! above and beyond to make sure you have a positive experience. I have had all my service work done here since 2017 and I highly recommend them! More
by JCALAMBOKIDIS
Verified CustomerEmployees Worked With
Kaleb Frank-Warren service dept
October 08, 2025
Chuck was amazing! I had a great experience. He was professional and not pushy. Easiest car buying process I’ve had. I had a great experience. He was professional and not pushy. Easiest car buying process I’ve had. More
by a.gawne
Employees Worked With
October 07, 2025
Always amazing service when i take both mine and my mother's cars to be serviced mother's cars to be serviced More
by Rlocy86
October 06, 2025
Sales person very helpful throughout the buying process. The fiance department was also easy and not pushy at all. Just wish Ford could make more of the Mavericks. The fiance department was also easy and not pushy at all. Just wish Ford could make more of the Mavericks. More
by HUBBART4
Employees Worked With
Other Employees :
Last name was Norris, she was in the fiance dept
October 04, 2025
Jordan Mosby in the Service Department took good care of me on my last visit. me on my last visit. More
by roygbliv
October 03, 2025
A little over zealous about selling the car. A little unprepared, delivering the car. Otherwise decent deal. A little unprepared, delivering the car. Otherwise decent deal. More
by scottgriffiths250
Employees Worked With
October 02, 2025
I WAS TREATED WITH GREAT RESPECT AND GIVEN IMMEDIATE ATTENTION. EARL MOSBY, I THINK IS HIS NAME IS A GREAT CREDIT TO KOONS FORD. JIM. HISKEY I MIGHT SAY THE ONLY REASON WHY I DIDN'T MARK FIVE STARS ATTENTION. EARL MOSBY, I THINK IS HIS NAME IS A GREAT CREDIT TO KOONS FORD. JIM. HISKEY I MIGHT SAY THE ONLY REASON WHY I DIDN'T MARK FIVE STARS IS I HAD A LOT OF TROUBLE GETTING THROUGH TO A SERVICE AGENT. I GOT YOUR MAIN # BUT WHEN TRANFERRED I COULDN'T GET ANYONE. TRIED MANY TIMES. VERY FRUSTRATING. STIILL YOU GET 4 STARS THANKS TO EARL. BOTTOM LINE: IM GRATEFUL FOR YOUR HELP JIM More
by JRHISKEY
Employees Worked With
October 01, 2025
Jordan Mosby said that "The Works""service had been completed on my F-150 on Sept. 30,2025 but there wasn't the usual service technician checklist included to verify that all service was performed an completed on my F-150 on Sept. 30,2025 but there wasn't the usual service technician checklist included to verify that all service was performed and if anything needed additional attention. More
by sSED
