Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,533 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,533 reviews
April 21, 2023
All personnel were exceptionally friendly and helpful- from the shuttle bus driver to the maintenance crew to the office workers. Work was done well and actually completed prior to expected date. Thanks from the shuttle bus driver to the maintenance crew to the office workers. Work was done well and actually completed prior to expected date. Thanks to all. More
by MSTEM
Verified CustomerEmployees Worked With
Body shop
April 20, 2023
Service writer Mike Treas was very courteous and on top of things. My truck was serviced on time and was ready as promised of things. My truck was serviced on time and was ready as promised More
by DKLINKEN
Employees Worked With
April 20, 2023
I had an excellent experience buying my new Bronco at Koons Ford of Annapolis. Chuck in sales was pleasant and so helpful and explained everything about my car and what was the selling price and feature Koons Ford of Annapolis. Chuck in sales was pleasant and so helpful and explained everything about my car and what was the selling price and features. The entire team was a joy to work with. I'll be back for my next car purchase. G. Miller More
by millerowings
Employees Worked With
April 20, 2023
Koons Ford Annapolis always provides professional, friendly and efficient service and is a reliable service station to meet all my automotive needs. friendly and efficient service and is a reliable service station to meet all my automotive needs. More
by seanlubbe
Employees Worked With
Other Employees :
Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
April 20, 2023
The service I had done was oil change. My appt was at 8:30am, but it was done til 11:15am. I was waiting in the lounge. I did have to ask the wonder nice lady in the lounge waiting area My appt was at 8:30am, but it was done til 11:15am. I was waiting in the lounge. I did have to ask the wonder nice lady in the lounge waiting area to find out how much longer til its done. No update from service only when it was done. The service on my car was great and they check everything on the list. They even rotated my tires also. No complaints on the work. Just a long wait time. More
by CWEA2009
Employees Worked With
Other Employees :
Lounge waiting area, she was great and very NICE and very helpful
April 19, 2023
Earl Mosby is a valuable asset. Very customer friendly, responsive, and honest. The cashier was very friendly and helpful. Very customer friendly, responsive, and honest. The cashier was very friendly and helpful. More
by Ffmedinausmc
Employees Worked With
April 19, 2023
Efficient employees with the quality of work done. Professional service always. Knowledgeable service technicians. Helpful in answering questions. Professional service always. Knowledgeable service technicians. Helpful in answering questions. More
by KIRKY523
April 19, 2023
Great experience and they made it very easy, except I would have liked to have had a loaner car option. None were available for the appointment timing. would have liked to have had a loaner car option. None were available for the appointment timing. More
by daponder
Employees Worked With
Bruce Pringle
April 18, 2023
Service adviser didn’t even bother running our VIN before notifying us of diagnosis fee. Had they ran it, they would have seen we have Extended Care plan notifying us of diagnosis fee. Had they ran it, they would have seen we have Extended Care plan More
by Justin
Employees Worked With
