Koons Ford of Annapolis

I would recommend our sales person, Charlita, but not Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it of Koons Ford. The service department and comptroller suck. I traded a car in on the 7th of January. It is now the 28th. They still have not paid it off!! Try to get an appointment for service. It will take you a month. More

Work is always done promptly and with good quality. Mike Treas is a great service advisor. Mike Treas is a great service advisor. More

Mike Mattson is/was concerned with any issue I had/have. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. More

Mike Treas welcomed me as usual, kept me informed and satisfied my requests. The rest of the staff I dealt with were equally helpful. satisfied my requests. The rest of the staff I dealt with were equally helpful. More

Great service. Mike is always helpful and efficient. Did not wait too long for the oil change. Mike is always helpful and efficient. Did not wait too long for the oil change. More

Friendly and helpful. Kept me up to date with what was going on with my car. Kept me up to date with what was going on with my car. More

Dealership delivered the Ford Maverick as agreed, but after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to after a 12 month delay due to supply chain issues. Until Charlita took over my account, they were not paticularly helpful in keeping me updated as to the progress. More

Recently, I had an issue with the Service Department concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to concerning my 2018 F-150. I explained what was going on to Michael Matson and he quickly got involved to resolve the matter. Not only did Mike see to have my truck repaired, he saved me about $1000 for unnecessary work and parts. Please pass onto Mike Matson my sincere appreciation for his Leadership and Dedication to the Best Customer Service. More

The service was good and the people were very pleasant. I will be back and have services done by them. I will be back and have services done by them. More

The dealership does provide great service with Mr. Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" and size 14 shoes. The gas pedal and brake pedal because of the space under the dash did not allow smooth transferring of going from the gas to the break pedal. I expedient's three plus near accident in try in to stop the car at lights and on the high way (very dangers). I called back and took the car to see if I could move up to the Expedition that does have the spacing for my feet less than one week with 406 miles. I was not given the chance to return the car purchase the Expedition. I was not informed at the tine of purchase on the grace time. I was not happy that I was offered only 45 K when 7 day ago I paid over 63K for the car. Especially since I was looking to purchase a larger vehicle. I had been a loyal Ford customer since 1999. My wife has a Maverick on order, but is now thinking of not purchasing the truck. I felt more could and should have been done. More