Koons Ford of Annapolis

I bought a Lincoln Nautilis 2024. Derrick was outstanding in introducing me to this vehicle! He's extremely knowledgeable, professional and personable! My second visit was with Bri Derrick was outstanding in introducing me to this vehicle! He's extremely knowledgeable, professional and personable! My second visit was with Brian Cunningham who was also very accommodating and professional. He worked with me on the pricing and then had to search and make arrangements for the color I chose to purchase. He kept me updated on the process, and on the day of purchase showed he showed me the lounge and service area and the basics for driving this new vehicle. Andres was also professional and gracious and patient explaining all the necessary documentation. More

Always great service. I wouldn't use any other service provider for any kind of work. I wouldn't use any other service provider for any kind of work. More

Always fair and well organized to get the work done. No hustles and attempts to sell what I don't, need Best service operation I have ever seen. No hustles and attempts to sell what I don't, need Best service operation I have ever seen. More

It was easy to schedule service. The price charged was competitive and the work was done quickly and correctly. The employees I dealt with were polite and professional. Very conve The price charged was competitive and the work was done quickly and correctly. The employees I dealt with were polite and professional. Very convenient. More

They install a new battery, but did not secure the connection so it appeared. My car was dead at a critical time. Had to rent a car. connection so it appeared. My car was dead at a critical time. Had to rent a car. More

Charlita is the best! She made my sales experience so comfortable and easy. I’d love to continue to work with her in the future. Every employee I encountered was inviting She made my sales experience so comfortable and easy. I’d love to continue to work with her in the future. Every employee I encountered was inviting and made me feel like family. It was just a great experience overall. Thank you to everyone involved in getting me into my new vehicle! More

Alex Downey is great! He was very helpful and a delight to work with. what a wonderful addition to Koons! He was very helpful and a delight to work with. what a wonderful addition to Koons! More

Mike Treas is always pleasant, friendly and efficient. The facility is clean and orderly. It is a pleasure to do business with Koons The facility is clean and orderly. It is a pleasure to do business with Koons More

Charged me to tell me something wasn’t under recall. They could have just looked it up. $185 to tell me the fix was not the same on the rear doors and rear doors didn’t have a recall. They wanted $1200 They could have just looked it up. $185 to tell me the fix was not the same on the rear doors and rear doors didn’t have a recall. They wanted $1200 to make sure my rear door did fly open and lets my child fall out. I will continue to just poor hot water or use a blow dryer to secure my door the two times a winter it freezes More

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