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Koons Ford of Annapolis
Annapolis, MD
1,967 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,967 reviews
September 25, 2023
Kevin was great but everyone else I worked with here was not. They filed my paperwork wrong twice and I had to travel back to this dealership many times to get it finalized. It was very inconvenient and the not. They filed my paperwork wrong twice and I had to travel back to this dealership many times to get it finalized. It was very inconvenient and they did not seem to be professional AT ALL. More
by abby
Verified Customer
September 24, 2023
Love my service manager Mike Treas! He’s awesome! Very professional and great at communicating. He’s awesome! Very professional and great at communicating. More
by KELLEY71162
Employees Worked With
September 23, 2023
I can’t blame Koons Ford or Charleta for it taking so long to get the first ever car I ordered. The dealership has been great. This is probably my 4th oor 5th car I’ve bought from Koons Ford. long to get the first ever car I ordered. The dealership has been great. This is probably my 4th oor 5th car I’ve bought from Koons Ford. More
by SLC82
September 23, 2023
Service as a whole has always been horible at best for me. The failure in communication is the key to its abysmal service. I would put the blame not just on the advisors as their hands are tided by mana me. The failure in communication is the key to its abysmal service. I would put the blame not just on the advisors as their hands are tided by management and ford as a whole. More
by skiser7051
Employees Worked With
Other Employees :
Andrew Schneider, Bruce Pringle, Tom Donovan
September 22, 2023
Joe Koons personally gets involved to make certain all of his customers are satisfied. Thanks Joe his customers are satisfied. Thanks Joe More
by TINAMARIEJERNIGAN
Employees Worked With
September 22, 2023
Steve watts was great to deal with. He keep me up to date on the status of my truck. They found my rear breaks need replacement while ln for service. They completed the job and had me o He keep me up to date on the status of my truck. They found my rear breaks need replacement while ln for service. They completed the job and had me out quickly. More
by MJWARF
Employees Worked With
Steven Taylor-Watts
September 20, 2023
Koons Ford in Annapolis the Disability Service is excellent! Hannah is wonderful to work with and responds quickly. Duane did our maintenance service on my truck with hand controls. He is very respec excellent! Hannah is wonderful to work with and responds quickly. Duane did our maintenance service on my truck with hand controls. He is very respectful. The waiting room was outstanding! The lady was kind and wanted to be sure we were comfortable. Very clean !! More
by KMSM73
Employees Worked With
Hannah Goldbeck , Duane Matthews
September 20, 2023
I have purchased several cars from Koon's Ford and have been pleased with the cars and, most especially, with the service from Koon's Ford. Everyone treats me with great kindness and respect. While the atm been pleased with the cars and, most especially, with the service from Koon's Ford. Everyone treats me with great kindness and respect. While the atmosphere is friendly the services that staff members perform are superb. More
by JOELKMADDEN
September 19, 2023
Joe, who stepped in for Kevin was especially interested and dedicated. He was knowledgeable and patient. and dedicated. He was knowledgeable and patient. More
by wesquivel2
