Koons Ford of Annapolis

My husband and I have dealt with many auto service centers, and the Service Center at Koons Ford Annapolis is by far the most professional, thorough and "customer oriented" center we have worked with. centers, and the Service Center at Koons Ford Annapolis is by far the most professional, thorough and "customer oriented" center we have worked with. Mike Treas, and other service center managers/employees at Koons Ford Annapolis work hard and consistently provide high quality service. A five star rating is deserved!!! More

My experience at Koons Ford was a great one. Our Sales Rep was Chris Havirson, and he was great. I had a tough budget to work with, he showed me some vehicles that worked for me and was even able to help Rep was Chris Havirson, and he was great. I had a tough budget to work with, he showed me some vehicles that worked for me and was even able to help me with the price and getting the best financing possible. Chris did not pressure me in anyway, was extremely nice, informed and knowledgeable. All in all, I would highly recommend Koons Ford of Annapolis, and more specifically Salesman Chris Havirson More

Clay was very competent, informative, and helpful -- particularly after it turned out, though no fault of his, that the vehicle I purchased had a number of defects. All have been rectified free of char particularly after it turned out, though no fault of his, that the vehicle I purchased had a number of defects. All have been rectified free of charge. I would recommend that other clients work with Clay in the future. Chris Eberle More

I came to the dealership unsure of exactly what I was looking for. I knew the features I wanted. I explained them to chris and he was very understanding and listened to me. Didnt just jump right into pus looking for. I knew the features I wanted. I explained them to chris and he was very understanding and listened to me. Didnt just jump right into pushing a car on me. He was very personable and friendly. He helped make sure my payments were around where i needed them to be. I will definitely be telling any of friends looking for car to go see chris. More

Like most people I dread having to shop for a new (or used) car. But my recent experience with Koons Ford of Annapolis was a very pleasant surprise. Each member of their team was not only very competent used) car. But my recent experience with Koons Ford of Annapolis was a very pleasant surprise. Each member of their team was not only very competent but actually dealt with me as human being rather than just another potential sale. Doug Killian, the sales manager, was responsive and willing to negotiate. Heather, sorry I can't recall her last name, was friendly, knowlegeable and gave good advice. But it was salesman Roy Berkeridge, with whom I dealt the most, that made the experience not just beneifcail but fun. If you want to look at a new Ford, call Roy. You won't be disappointed! More

I have been in the market for a vehicle for about three months. My shopping experience with Clay Duggins was awesome. His knowledge of the vehicles and honesty is what prompted me to buy my first SUV. I lo months. My shopping experience with Clay Duggins was awesome. His knowledge of the vehicles and honesty is what prompted me to buy my first SUV. I love my vehicle. Mr. Duggins was the reason I returned to Koons Ford to purchase my vehicle. The whole team was great! Thank you for a wonderful car shopping experience. More

After having a really poor experience at the Ford store in Glen Burnie, I went to Koons Ford Annapolis and had the exact opposite -- a GREAT BUYING EXPERIENCE with Clay Dugans. He had the truck I wanted re in Glen Burnie, I went to Koons Ford Annapolis and had the exact opposite -- a GREAT BUYING EXPERIENCE with Clay Dugans. He had the truck I wanted ready to show me, the price was right, and the paperwork process went quickly. Clay is very professional, and one can tell that he genuinely enjoys working with people. I recommend anyone in the market for a new Ford to visit Koons Ford Annapolis and ask for Clay Dugans. More

Me experience with my purchase was very good I started looking at used trucks. With clays help knowledge he helped me get it to a new 2013 ford f150 for around the same monthly payments as the used truck. looking at used trucks. With clays help knowledge he helped me get it to a new 2013 ford f150 for around the same monthly payments as the used truck. With his knowledge an strong will to help me he not only saved me money but now I'm driving a newer and more reliable truck under warranty for 5 years. #happy#friendly#nice people More

I purchased a 2013 Ford Fiesta for my daughter; after a short time she was describing how oddly the car seemed to operate. It seemed to shift very rough when accelerating as if the car had a manual transmi short time she was describing how oddly the car seemed to operate. It seemed to shift very rough when accelerating as if the car had a manual transmission as opposed to an automatic. Even passengers riding in the car would ask if the car was running right. Made an appointment at Koons Baltimore where the car was originally purchased, after the car was inspected by the mechanic there we were told " that it's just the way the car runs ". At that point we just accepted that fact. About two months later the condition seemed to getting worse to the point where the car would barely accelerate from a stop as if the brake was applied. So much that the cars behind were honking their horns because we were holding up traffic. We then contacted Koons in Annapolis to make a service appointment. We dropped the car off Friday October 18th and issued a loaner car. During the following week my daughter had to make continuous calls to check on the situation concerning the car. I would assume that updates would be made to us by the dealership and not that we would have to request them. Her experiences when contacting the service department were less than desirable as if she was making unreasonable requests. After the determination was made that the car would need a new clutch, (after my daughter called yet again) we were told that the part would be ordered and that the car "should be okay to drive" by Kyle. We dropped off the loaner car and picked up the Fiesta such as it was. My daughter made numerous calls again to check on the progress of the new clutch that was needed to repair the car, otherwise we would hear nothing from the service department. Each time she was told that the part had not arrived and they would call when it was in. On December 5th I received a call at work from my daughter, she was driving to her job and the car would not accelerate and that there was smoke coming from somewhere. I told her to call Koons Annapolis once more to let them know. At that time they dispatched a tow truck to come and pick it up, she was also told that the new clutch had not yet arrived. I drove over to pick up my daughter and met the tow truck at the dealership, at which time Kyle told us that the replacement clutch had finally arrived. He also informed us that they would not be able to issue a loaner car as the "funding pool" that was used to pay for the loaner cars was exhausted for the remainder of the year....so it was left to me to obtain transportation for my daughter so she could make it to work as well as to college. My daughter had to call the dealership the next day to find out what was being done on her car only to find out that now the part had JUST arrived and that the car should be completed by Wednesday December 11th.She was also informed that the smoke that she had experienced was caused by a rag that had been left on the engine, they made it sound to her like she was to blame for that... At this point I was not happy with recent events and decided to call Ford Company customer service. I talked to a very nice representative who noted everything and informed me that a regional manager would be calling me by close of business of the following business day. That time arrived and passed with no contact from the regional manager. I waited a day or two since it is near the holidays and called again, talked to another very polite representative who again noted everything and updated my case number and also informed me that it was unacceptable that the regional manager had not contacted me. She had also stated that she would report that person to their supervisor. After which she told me that once again the regional manager would be in contact with me by close of business the next day, that time came and went. My daughter made yet another call to the dealership on Wednesday December 11th because that is when the car was scheduled to be complete. She was then told that the mechanic that was working on her car had to rush his grandmother to the hospital. She was also told that he was the only mechanic qualified to perform the work and that the car would not be complete until Thursday or Friday. I again called the Ford Company customer service number and talked to another very nice representative who again noted all events and again informed me that the regional manager would be in contact with me by close of business that day. I did not receive a call from the regional Ford representative during that time. My daughter called the dealership on Thursday afternoon December 12th and was told the car would be done and that she could pick it up that evening. I received a voicemail from the regional Ford Representative that evening stating that the car was complete and that I could pick it up. I have been reviewing a considerable amount of documentation online regarding many cars experiencing the same issue as ours. Given this I would expect Ford and the dealership to be a little more understanding and much more prepared when it comes to handling these situations. I realize that the Fiesta is not their flagship model but for a teenager just starting out in life it is a rough lesson. I am fairly certain that there will never be any further Ford products in her future and I can say the same for myself, as for Koons Ford...your Baltimore sales department is outstanding but the service department is at best abysmal. More

We have received unspeakably deficient service from the customer service department. Took the car in for brake work and a door indicator that said the driver side door was always open even when it was clos customer service department. Took the car in for brake work and a door indicator that said the driver side door was always open even when it was closed on our 2011 ford edge. Said the door problem couldn't be reproduced and the brakes were fine. Drove it off the lot and immediately called back Kyle in service to say the door problemwas still present and HHS brakes were still chugging. He asked us to bring the car back, but said it couldn't be on a weekend because the door issue is diagnostic and could only be looked at on a week day. About a month later we could finally take it in on a weekday (shocker, we work). They said the brakes needed to have the roters machined, but that the car was no longer warranty for the work. It was under warranty the first time we took it in for the same problem, and now they want 600+ to fix a problem that would have been free under warranty. They intentionally sent us packing to avoid fixing an under warranty problem. Voice mails left for the dealership manager were unreturned. We contacted Ford corporate, but the dealership isn't returning the calls from the regional customer service representative. Also, despite telling us they topped off our fluids when the car was in, we found the power steering fluid was near empty. Koons, if you wish to change this review, check with Kyle in service about the white ford edge with these issues. I am sure he is familiar and our contact information is on file. More