Koons Ford of Annapolis

Made a 7am appointment and the dealer had no loaners. So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in front of me. So it finally got looked at Tues. More

Great service, great staff. Highly recommended. They resolved the issue with my F350 in a timely and professional manner. Highly recommended. They resolved the issue with my F350 in a timely and professional manner. More

This is the third vehicle I’ve purchased from Koons Ford in the past 10 years. Each amazing experience has been better than the last. They make buying a new vehicle an enjoyable experience that is quick and in the past 10 years. Each amazing experience has been better than the last. They make buying a new vehicle an enjoyable experience that is quick and easy. More

We had an outstanding experience with Koons Ford of Annapolis, thanks in large part to our salesperson, Brandon. After searching for months for the exact Ford F-150 truck we wanted, we honestly did not Annapolis, thanks in large part to our salesperson, Brandon. After searching for months for the exact Ford F-150 truck we wanted, we honestly did not expect to find it sitting on a lot—but we did. Brandon treated us with kindness from the start and gave us several trucks to choose from. He was professional, knowledgeable, and incredibly patient throughout the process. He never made us feel pressured and truly listened to what we were looking for, which made all the difference for us. Although we didn’t go home with our truck the same day, Koons provided us with a loaner while our bedliner was being installed, which we really appreciated. When we returned to pick up our new truck, we noticed an issue with a substance on the paint. We called Brandon, and he immediately contacted upper management. They stepped in right away and resolved the issue without hesitation. Terri in the finance department was also wonderful to work with. She was friendly, informative, and made the financing portion of the process smooth and quick, which we truly appreciated. We’ve now had our truck for over a month and absolutely love it. Having purchased over a dozen vehicles in the past, I can confidently say the customer service—before, during, and after the sale—was truly top notch. Brandon went above and beyond and is not your typical pushy salesperson. He’s professional, responsive, and gets the job done. If you’re thinking about buying a vehicle at Koons Ford of Annapolis, I highly recommend asking for Brandon. You won’t be disappointed. More

Salesmen was excellent, good customer service . The price was right . Explained everything about the vehicle and how everything works. I will go to Koons Ford again. The price was right . Explained everything about the vehicle and how everything works. I will go to Koons Ford again. More

Outstanding customer service. We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents wer We purchased the exact 2026 Lincoln Aviator we wanted so it was worth the drive down from Delaware. Charlita made sure all our purchase documents were ready to go and took the time to set up all the technology for us with our new car. More

Mike did a good job with communication etc. Not really much more I can say at this time. Not really much more I can say at this time. More

I easy So excited for how my journey was in getting a new car. Many thanks new car. Many thanks More

I had a phenomenal expierence at Koons Ford in Annapolis! My salesman Chris Dugovich was very knowledgeable and the consummate professional! I highly reccomend Chris and the entire Koons team and wou My salesman Chris Dugovich was very knowledgeable and the consummate professional! I highly reccomend Chris and the entire Koons team and would happily refer my family to this dealership. I have purchased countless new cars and my expierence at Koons was 5-Stars! Highly recommend! More

Mike Treas and the whole department always take good care of my vehicle and provide excellent customer service. of my vehicle and provide excellent customer service. More