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Koons Ford of Annapolis
Annapolis, MD
1,562 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,562 reviews
March 13, 2024
I've never had a worse experience with a vehicle, or a service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to repla service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to replace my catalytic converter for over three months. I've left multiple voicemails with multiple service techs and managers with no calls returned. I had to physically show up to the dealership and confront the manager about my issue, only for him to tell me that my claim has been denied. When I asked why, he said he didn't know. Once I sell this Ford, I probably won't be getting another one. Or at the very least, never going to take it to Koons Ford of Annapolis or Falls Church. More
by KG1989
Verified Customer
March 13, 2024
Friendly service. Everything was great. I have always had a good experience with Mike at Koons. Everything was great. I have always had a good experience with Mike at Koons. More
by DMORRIS1238
Employees Worked With
March 12, 2024
I have always had a good experience with Mike at Koons. Good advice, timely service. Good advice, timely service. More
by decoopdeloop
Employees Worked With
March 12, 2024
The salesman was deceitful, the manager unreachable once the sale was made. No commitment to the customer. Terrible experience. the sale was made. No commitment to the customer. Terrible experience. More
by ktron555
March 12, 2024
Loved the assistance I received, the manager that helped me was spot on and delivered with what he said me was spot on and delivered with what he said More
by FONG6687
March 10, 2024
The best service center I have ever gone to. These guys go above and beyond. These guys go above and beyond. More
by primus43
March 10, 2024
Excellent dealership, with very attentive sales department. Prices online are accurate with actual deal, and consistent with industry pricing. My sales person was excellent at communicating and ver department. Prices online are accurate with actual deal, and consistent with industry pricing. My sales person was excellent at communicating and very knowledgeable about the vehicle. More
by danielusmc93
March 09, 2024
Ive never been tested with such respect before at a dealership. Chuck and the team at Koons Ford Annapolis did everything I wanted and more to get me the deal I wanted. Chuck has me as a customer for l dealership. Chuck and the team at Koons Ford Annapolis did everything I wanted and more to get me the deal I wanted. Chuck has me as a customer for life. I truly enjoyed working with. He made me feel like family and did everything in his power to ensure I got the best deal. More
by Rmrobinson1101
Employees Worked With
March 09, 2024
easy, pleasant, fun! !! customer service excellence, Chuck and Terry wonderful. will get car maintenance there! !! customer service excellence, Chuck and Terry wonderful. will get car maintenance there! More
by betsycooksey123
Employees Worked With
March 08, 2024
Dropped my car off the night before for the HVBJB recall. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. More
by KPSHEEHAN
Employees Worked With
Steven Taylor-Watts
