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Koons Ford of Annapolis
Annapolis, MD
1,092 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,092 reviews
April 05, 2023
Quick service: I needed the work done before a big trip and they got everything done in time. and they got everything done in time. More
by GPAULJONES54
Verified CustomerEmployees Worked With
Helpful April 03, 2023
My Experience has been wonderful, From the moment I walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me t walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me through every step and made sure I felt comfortable with my purchase. More
by chaundabarnes
April 03, 2023
All went just fine. The repairs worked okay. No problems. They even informed me about the condition of the tires on my truck. The repairs worked okay. No problems. They even informed me about the condition of the tires on my truck. More
by NIGHTHAWKFIVE
April 03, 2023
A wonderful experience. Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was s Everyone at Koons Ford Annapolis was helpful, kind, transparent and supportive. Chuck was wonderful, kind, and patient and helped ensure that I was sure about my purchase - he went above and beyond. Andres answered all of my questions and helped me to make the best choices for me. Both Chuck and Andres made sure to make a personal connection with me, which was very much appreciated. I felt taken care of through every step of the process! More
by skdonahue
April 03, 2023
We've been going to Koons Ford Annapolis for years. We buy all our cars at Koons and bring them in for service. Mike Treas is our goto Service Agent. Mike knows us and our cars and always provides e We buy all our cars at Koons and bring them in for service. Mike Treas is our goto Service Agent. Mike knows us and our cars and always provides excellent, courteous service. We trust Mike completely to take care of our auto service needs. More
by ron-hettie-courtney
Employees Worked With
March 30, 2023
A piece of my car broke off while I was driving down the road, which is apparently VERY common for Explorers. I was told it was covered under recall and to bring my car in. I was told what day to bring it i road, which is apparently VERY common for Explorers. I was told it was covered under recall and to bring my car in. I was told what day to bring it in and when I got there, the scheduler had made my appointment for the wrong day. Then when I came to pick my car up the next day, they told me other things were recalled and they fixed those things, but not what I had brought the car in for. Then I was quoted just under $900 to have that part fixed - all the while sounding irritated with me. I took the car to another mechanic, and he fixed it for $550. The reason I gave 2 starts is because they did fix the other issues from the recall very quickly. More
by KC47634
Employees Worked With
March 30, 2023
Again, Bruce Pringle, assigned to help with my visit. He is a pleasure to work with. Informative, pleasant, helps to get the job done and strives to please. He is the best! He is a pleasure to work with. Informative, pleasant, helps to get the job done and strives to please. He is the best! More
by PARTELLOANNE
Employees Worked With
Bruce Pringle
March 28, 2023
Nice people. Good servive. Even thought I had a scheduled appointment , this service time was a little excessive. Took over 4 hours for "the Works " package an Good servive. Even thought I had a scheduled appointment , this service time was a little excessive. Took over 4 hours for "the Works " package and headlight check. More
by gumper
Employees Worked With
Mike Kegley
March 28, 2023
Best Service Center I have ever dealt with. Personal are excellent. Koons Ford in Annapolis is the best, as far as I'm concerned. Personal are excellent. Koons Ford in Annapolis is the best, as far as I'm concerned. More
by FREDSPLANTS
Employees Worked With
