Koons Ford of Annapolis

I've now purchased three vehicles from Charlita Hearn. She's great to work with - just the best! She's great to work with - just the best! More

I had a 9:00 am appointment. The man I checked in with (Mike) wrote my cell phone number down. He read it back as the same number I said. I stayed at the dealership while my oil The man I checked in with (Mike) wrote my cell phone number down. He read it back as the same number I said. I stayed at the dealership while my oil was changed. After 3 hours I checked to see if my vehicle was done... Not Yet, at 3 hours, same thing. around 2:00, I saw a lady who asked if everything was ok? I explained I'd been there waiting for close to 5 hours. She was mortified upon realizing it was only for an oil change. She checked on it. Comes back and said, it's been ready for over an hour. Mike tried to call you but you never answered. I showed her my phone. No calls, no messages, and I had been there the WHOLE TIME! Mike said "I called you. He showed me the number which was different than what I told him and different from what he quoted back. If other service techs can come find the customers who've checked in under them, why couldn't he do the same. He acted like I screwed up. May be, I did; by being a customer for Koons FORD Annapolis?? This is the third time I have been mistreated as a customer... I am in the market for a truck. I will be looking at another Ford Dealership for it. More

I droped my car off early at 530 for my free oil change. For a 7:30 app. When I got back there at 1230. It wasn’t ready. Then I got charged and didn’t get the inspection sheet like of the breaks and ties For a 7:30 app. When I got back there at 1230. It wasn’t ready. Then I got charged and didn’t get the inspection sheet like of the breaks and ties like I did the previous times. More

My situation buying from Koons Ford was nothing short of unique. I lived over 4 hours away and was trading a vehicle in. It wasn’t possible for me to drive down to look at the vehicle before agreeing to buy unique. I lived over 4 hours away and was trading a vehicle in. It wasn’t possible for me to drive down to look at the vehicle before agreeing to buy it as it was so far away. Koons also had to agree to a price for my trade in without seeing it in person. Chuck made this process smooth by communicating regularly and staying with me every step of the way. I’ve already made my mind up that when I look for a new truck I’m going to give Chuck a call. More

Got next-day appointment, took care of all my issues. I dpn;t like the idea of forcing people to write 15 words. I dpn;t like the idea of forcing people to write 15 words. More

The Convenience of the dealership to my location was a key factor in my decision to select Koons. key factor in my decision to select Koons. More

The service team at the Annapolis shop is always excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a good representative for Ford as he is professional, very knowledgeable and friendly. The service team always take good care of my truck, Thank you Deb More

Chuck was professional, answering all my questions thoroughly. He followed through on promises of adding mudflats I desired, prior to picking up my new truck. He made sure I understood how the dashboa thoroughly. He followed through on promises of adding mudflats I desired, prior to picking up my new truck. He made sure I understood how the dashboard options functioned, helped me set up the FordPass app, and showed me how to connect my phone with ease. He educated me on the variety of options from standard 2W drive through the 4H and 4L to include slippery conditions, towing, uneven rock and gravel, and the many settings possible. He was friendly and easy to talk to. I would fully recommend him to any potential shopper. Andres Zavales and Terri Norris were my finance personnel as I completed paperwork on 2 separate days. They fully answered my questions, provided me hard copies of what I asked for and digital copies of all documents. There was no pressure to purchase an extended warranty, though available. I did opt for the maintenance plan as the value was easily recognized. ALL recommended maintenance for a 7 year period, fully covered including service at any Ford dealer. My old 2003 F150 is still going strong, though damaged beyond repair to the undercarriage from heavy salt in the northern tier for years. So I sought to purchase another F150 to last me another 20 years! Koons served me well, and Chuck was awesome!! More

Very poor service experience. Had to bring in my Aviator for a recall issue and it took weeks to schedule where I would be able to get a loaner vehicle. The loaner was not compa Had to bring in my Aviator for a recall issue and it took weeks to schedule where I would be able to get a loaner vehicle. The loaner was not comparable to my current vehicle and was very old for a loaner (35k miles, no navigation/car play, no satellite radio, etc.). I was called at around 11:30am and was told my vehicle was ready for pick up. I arrived at 2:20pm and was told my car was almost done being washed and vacuumed. I waited just around an hour from then before my car was brought up, still wet and not vacuumed. Would give 0 stars if it was an option. More

Zach did an excellent job explaining the buying & financing process and was extremely knowledgeable about the vehicle. He and Terri we both great! I would highly recommend them and would purchase fr financing process and was extremely knowledgeable about the vehicle. He and Terri we both great! I would highly recommend them and would purchase from them again. More