Koons Ford of Annapolis

Charlita did a great job ,would recommend koons to anyone looking for a truck or car. She got me the exact vehicle i wanted within a day. anyone looking for a truck or car. She got me the exact vehicle i wanted within a day. More

This dealer ship specializes in servicing average cars. If you have a Gen3 GT, or any vehicle with a performance V8, just work on it yourself or go to Sterling. My tech rep Steve was great, no problems w If you have a Gen3 GT, or any vehicle with a performance V8, just work on it yourself or go to Sterling. My tech rep Steve was great, no problems with him. My problem is that I came in with issues with my Mustang, not knowing what they were. I paid $180 for an engine diagnosis and all they said was routine replacement of spark plugs and ignition coil #2. What they DIDN’T find is that my intake manifold’s IMRC flaps broke, which is what was causing my misfires. $180 + parts down the drain, and I still had to figure out the real problem myself. Great group of people, they’re just used to seeing everyday cars. More

Tom Donovan was very helpful and patient with us as we looked at several different models. His knowledge of the vehicles was impressive as he was able to answer our questions promptly and accurately. He looked at several different models. His knowledge of the vehicles was impressive as he was able to answer our questions promptly and accurately. He was very professional in assisting us with our new purchase of a Lincoln Nautilus. More

Mike Treas has been the truck contact person for quite awhile, He knows the product and has a wealth of knowledge, which means he has the answers to any concerns you may have about your vehicle. It’s awhile, He knows the product and has a wealth of knowledge, which means he has the answers to any concerns you may have about your vehicle. It’s difficult to have your vehicle serviced quickly because of the large volume. More

I'd like someone from management to call me. I have had horrible service lately and want to talk about it. I have had horrible service lately and want to talk about it. More

Always quick work that I know I can count on at Koons Ford Annapolis Service Department Ford Annapolis Service Department More

I purchased a Toyota Sienna from Koon’s Toyota, Westminster, but that dealer isn’t in your dealer list. The vehicle hasn’t yet come in. Westminster, but that dealer isn’t in your dealer list. The vehicle hasn’t yet come in. More

Poor communication with everything - took over a week to figure out a small seat belt buckle error and I had to come back 3 different times because they couldn’t figure out how to schedule it. Employees all figure out a small seat belt buckle error and I had to come back 3 different times because they couldn’t figure out how to schedule it. Employees all seem overworked or otherwise don’t know what they’re doing. One or two people seem to be doing everything for them. Will absolutely not be returning here for service in the future. More

they did a great job ,would recommend koons to anyone looking for a truck or car looking for a truck or car More

Service felt fairly expensive but I felt well taken care of by the team. I also came late to pick up and the system had been shut down but the service team was kind enough to turn everything back on so I wo of by the team. I also came late to pick up and the system had been shut down but the service team was kind enough to turn everything back on so I would be able to pick up my truck More