Koons Ford of Annapolis

Charlita Hearn goes out of her way to service the customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons customer. She has a ton of experience and will work to get you a great deal—no hassle, no pressure. We will do business again with Charlita and Koons Ford of Annapolis. More

I have purchased my last three Explorers from Koons and have had all of them services there. Mike Treas has been my service rep for all of them and he has never let me down. Things are done right, the car have had all of them services there. Mike Treas has been my service rep for all of them and he has never let me down. Things are done right, the car is delivered on time, and Mike has always looked out for my interests when there a borderline call. As long as Koons continue with the level of service I've come to expect, I'll continue to come back, always looking for Mike to take excellent care of me. More

I always enjoy working with Darrick. I have purchased multiple vehicles from him and from the dealership. I highly recommend giving Darrick a call next time you are interested in purch I have purchased multiple vehicles from him and from the dealership. I highly recommend giving Darrick a call next time you are interested in purchasing a new car. More

I took the car in because of an antifreeze smell. It turned out when they did the service the previous month they cross threaded the radiator fill cap and it was leaking there. No apology for wasting It turned out when they did the service the previous month they cross threaded the radiator fill cap and it was leaking there. No apology for wasting a day, and I still smell a faint antifreeze smell in my car probably from the a/c ducts. More

I always enjoy working with Mike Treas. It was easy to schedule service. The work was done quickly. It was easy to schedule service. The work was done quickly. More

Place was neat, clean, and bright. Margot let me know about every step in the prep process of my truck. Margot let me know about every step in the prep process of my truck. More

Very professional staff. Easy to schedule appointments and welling to work with on each issue. Take very good care of my vehicle. Easy to schedule appointments and welling to work with on each issue. Take very good care of my vehicle. More

I bought a Lincoln Nautilis 2024. Derrick was outstanding in introducing me to this vehicle! He's extremely knowledgeable, professional and personable! My second visit was with Bri Derrick was outstanding in introducing me to this vehicle! He's extremely knowledgeable, professional and personable! My second visit was with Brian Cunningham who was also very accommodating and professional. He worked with me on the pricing and then had to search and make arrangements for the color I chose to purchase. He kept me updated on the process, and on the day of purchase showed he showed me the lounge and service area and the basics for driving this new vehicle. Andres was also professional and gracious and patient explaining all the necessary documentation. More

Always great service. I wouldn't use any other service provider for any kind of work. I wouldn't use any other service provider for any kind of work. More

It was easy to schedule service. The price charged was competitive and the work was done quickly and correctly. The employees I dealt with were polite and professional. Very conve The price charged was competitive and the work was done quickly and correctly. The employees I dealt with were polite and professional. Very convenient. More