Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,549 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,549 reviews
July 13, 2023
Very responsive and fast service. They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! More
by sndrakalmus
Verified CustomerEmployees Worked With
Bruce Pringle
July 12, 2023
They sold me a car nothing else to say. Went in waited signed and left Went in waited signed and left More
by mjmilsted
July 10, 2023
My truck was repaired at the collision center and Kevin Gattie handled repair very professional and timely. Additional service work was scheduled on my vehicle and again thank you to Kevin for getting this Gattie handled repair very professional and timely. Additional service work was scheduled on my vehicle and again thank you to Kevin for getting this task done. Well done Kevin and collision team! More
by us4zych
Employees Worked With
Other Employees :
Kevin Gattie, Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
July 07, 2023
Very helpful with all of our vehicle needs. Bought our F150 there and do all of our service, also. Mike Treas has always been there for us!! Bought our F150 there and do all of our service, also. Mike Treas has always been there for us!! More
by tjkunicorn
July 06, 2023
Kind of a Meh experience with this dealer. 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t w 1) sales sends all the Docusign paperwork and doesn’t even have the right first name on the paperwork. Tried to get us to sign it saying “don’t worry, it’s correct on the title”… literally wanted me sign a bank loan document without the right name cause he was trying not to re-do the paperwork. Now my son is getting a bunch of junk mail to the wrong name so we know who’s selling off that info. Loan officer stated gap insurance was required and it was “only $200” and then the Docusign came through at $700. Then the finance guy said he never said $200. It was a $40k sale and they delivered the vehicle with a key that had a busted case. Next day the check engine came on and their service writer kid had no clue. 3 times we asked to update the info, final paperwork doesn’t even have first or last name spelled correctly. Gone 20 min and comes back “I think they cleared the codes”…. So then we had to talk to the tech to find out what was actually done to fix it. When asked for paperwork, the kid said “you don’t need paperwork, you didn’t have to pay for it. More
by Eric66
July 06, 2023
I always go to Mike Treas when I need service on either my F-150 or my Fusion. Mike is very good at understanding what I need and at explaining the service performed. my F-150 or my Fusion. Mike is very good at understanding what I need and at explaining the service performed. More
by DAVESHORT39
Employees Worked With
July 04, 2023
This is a fantastic dealership! Very professional and knowledgeable. Mike Treas is wonderful! I have great confidence in the service facilitated by Mike! Very professional and knowledgeable. Mike Treas is wonderful! I have great confidence in the service facilitated by Mike! More
by KUKURU
Employees Worked With
July 04, 2023
They were very patient and helpful every step of the way. I would recommend 👌 this dealership to others in the future. I would recommend 👌 this dealership to others in the future. More
by w_roberson1
Employees Worked With
