Koons Ford of Annapolis - Service Center

Terrible experience…despite a scheduled appointment and knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost an hour before they even started. Then I was charged $88 for an oil change that was quoted on their web site as being no charge. When challenged about the cost, my service advisor advised it was a known issue than management was aware of but hasn’t corrected. More

Always feel welcome and appreciated when I visit this dealership. Customer here since the late 90’s. dealership. Customer here since the late 90’s. More

Brought my 2014 F-150 in for scheduled maintenance. As usual the service I received was excellent! As usual the service I received was excellent! More

Excellent support and communications from the service department for helping me to get my Mustang engine replaced. department for helping me to get my Mustang engine replaced. More

Mike Treese always takes care of my fleet of trucks to keep us on the road. keep us on the road. More

Dependable. The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! More

Excellent service and employees. Always bring my car to a ford dealership whenever possible for service. Always bring my car to a ford dealership whenever possible for service. More

The service dept was prompt and efficient. Thank you for the GREAT service! Suzanne Vaughn Thank you for the GREAT service! Suzanne Vaughn More

The Service Department has always be superb… Mike is absolutely the best in every respect.. absolutely the best in every respect.. More

Service needs more help. Namely no one there to process payments except service writers! They are too busy Namely no one there to process payments except service writers! They are too busy More