Koons Ford of Annapolis - Service Center

Was easy to make appointment, service mgr called with estimate and work to be completed. Other than the cost was pleased with overall service estimate and work to be completed. Other than the cost was pleased with overall service More

I had a great experience with my oil change but not so good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was ast good experience when trying to get my sunroof repaired. The loaner experience, especially, was awful. And the price for the sunroof service was astronomical at over $1,058 and $258 to diagnose what I told the service department was the issue. I wound up purchasing the sunroof motor on Ebay for $107 and installing it myself. More

Hannah handled everything with this transaction with incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the c incredible care. Her communication with me prior and during this adaptive equipment install was impeccable. I could tell she really cares about the customers. More

Koons is the best dealership that I have ever been to. The Sales manager and team were simply amazing. The Sales manager and team were simply amazing. More

Good service. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. More

service was five star as always, wait time was perfect with good cup of coffee and walk around the new car lot with good cup of coffee and walk around the new car lot More

Loved the pick up and drop off at my house when having an oil change for my Bronco. Top notch service oil change for my Bronco. Top notch service More

I had a tire rotation performed along with a recall. I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint scratched away from the edges) during this service. More

Will is new - but he did a wonderful job and I felt like he understood my concerns and needs. he understood my concerns and needs. More

Been dealing with Koons Ford since 2011. Mike Treas usually writes me up. It's nice to deal with someone who remembers who you are. The waiting time during service is usually very quick cons Mike Treas usually writes me up. It's nice to deal with someone who remembers who you are. The waiting time during service is usually very quick considering their volume of customers. I've never had a problem since the beginning. More