Koons Ford of Annapolis - Service Center

Mike Treas has been exceptionally responsive to working with me on all three vehicles (MKX, Town Car, Grand Marquis). His personally is great, he listens to my concerns, advises me the best approach to res with me on all three vehicles (MKX, Town Car, Grand Marquis). His personally is great, he listens to my concerns, advises me the best approach to resolve the vehicle issues. Mike provides realistic completion dates. My wife and I have been very satisfied with the completed work on each vehicle. Thanks, Chester More

Bought my vehicle here. Good experience in the purchase. Service can be spotty. I usually have to call them by the end of the day of my appointment and the answer is usua Good experience in the purchase. Service can be spotty. I usually have to call them by the end of the day of my appointment and the answer is usually, we don’t get to your vehicle today. More

You need to communicate better by telling customers all the issues surrounding the repair and what is wrong with vehicle the issues surrounding the repair and what is wrong with vehicle More

Mike helped with my trailer connection problem quickly and efficiently. Truck works fine now. Thanks and efficiently. Truck works fine now. Thanks More

Mike Trey was incredible guy to help me. I need the truck for the same day. He is very great guy . Always when I go there he help me of what service I need .I am very satisfied. I need the truck for the same day. He is very great guy . Always when I go there he help me of what service I need .I am very satisfied. More

Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

Derrick kept me well informed while I waited for my delivery. He texted and let me know as soon as it arrived. delivery. He texted and let me know as soon as it arrived. More

My assigned representative, Mike Treas, would not return my calls. I left four messages over a three day period prior to my appointment and Mike never called me back. I finally asked for a manager in the se my calls. I left four messages over a three day period prior to my appointment and Mike never called me back. I finally asked for a manager in the service department to help me and he was great. More

Always great! Always a pleasure! Mike Treas is the best! Always explains the work and costs. Always a pleasure! Mike Treas is the best! Always explains the work and costs. More

Service center gave me a clear description of the issue and a detailed estimate, including cost savings recommendations. Vehicle was done when promised and a detailed estimate, including cost savings recommendations. Vehicle was done when promised More