Koons Ford of Annapolis - Service Center

Errol and his team are excellent. They always take great care of my vehicles. Thank you They always take great care of my vehicles. Thank you More

First time going to Koons Ford of Annapolis and great customer service from the beginning to the end! Will definitely be going back there to get my car serviced. customer service from the beginning to the end! Will definitely be going back there to get my car serviced. More

AS I HAVE SAID SOOOOO MANY TIMES KOONS HAS THE PEOPLE AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! More

Mr. Kegley was terrific and kept me informed at all stages of the process and despite that it was extended he explained to me the reasons why for my Mach E. stages of the process and despite that it was extended he explained to me the reasons why for my Mach E. More

I have enjoyed working with Bobby Baker over the years! He was always very helpful. He was always very helpful. More

Absolutely horrible. Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced at Koons Ford. More

Mike Treas is always dependable. Never a problem over many years. Will definitely continue to buy my cars from Koons. Never a problem over many years. Will definitely continue to buy my cars from Koons. More

Just call Mike Treas and he gets your service done as quick as they can quick as they can More

I have been coming to Koons for years both with purchasing my car and since then with the wonderful service department. purchasing my car and since then with the wonderful service department. More

My most recent experience was poor. My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months t My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months the day the work was to be completed it wasn't. My advisor went on vacation. I enlisted Ford Motor Company to find out about financial aid and they were able to find that I had a warranty so a $10K job cost $150. The dealer would not have found that warranty for me. After picking up my car I thought I would still give Koones Ford another chance I found the cover to my motor in my trunk. Which makes me believe that no one double checked the work. Someone else put the engine cover on for me. There was one bolt missing. Needless to say I am not a happy customer. More