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Koons White Marsh Chevrolet
White Marsh, MD
1,230 Reviews
Welcome to Koons White Marsh Chevrolet of White Marsh, Maryland. We are a well-established, longstanding dealership among the residents of White Marsh, providing only the best new and preowned Chevrolet vehicles in the area.
We have been a favorite destination for car shopping in the Baltimore area for more than four decades, and with good reason, too. More than 3 million happy customers have provided positive reviews of their car-buying experience with us. A dedicated sales team makes Koons White Marsh Chevrolet the place to buy a new vehicle, sell or trade in a preowned vehicle, or use our vehicle maintenance and repair services.
BUY NEW OR USED VEHICLES
With Koons White Marsh Chevrolet, you can buy a new vehicle or sell or trade in your existing vehicle. Take advantage of the many services we provide if and when your vehicle needs them. Our dedicated Chevrolet Owner Center allows customers who've purchased a Chevrolet vehicle from us to view vehicle service records and download owners' manuals. Our trained service personnel can help you view your vehicle's warranty status, assist with the vehicle's technology, and shop for specialist Chevrolet accessories to personalize your vehicle.
Discover brand-new vehicles, such as the 2021 Chevrolet Trailblazer, the 2021 Chevrolet Trax, the 2021 Chevrolet Tahoe, and the 2021 Chevrolet Traverse. Explore preowned vehicles that include the Chevrolet Camaro, the Chevrolet Colorado, and the Chevrolet Cruze. We have a Chevrolet vehicle to suit every taste, preference, and lifestyle. Find out why our team members dedicate themselves to providing residents in the White Marsh area with a range of Chevrolet vehicles.
At Koons White Marsh Chevrolet, you'll find the Chevrolet vehicle you desire. If you can't find a vehicle you love after browsing our website, use our CarFinder feature and get notified when your preferred vehicle comes into our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,230 reviews
June 04, 2016
A Friendly, Smooth, Non-Pressured Car Buying Experience Using the Koons White Marsh website, I located the used vehicle I was interested in, made contact with the dealership for a test drive and also did a Using the Koons White Marsh website, I located the used vehicle I was interested in, made contact with the dealership for a test drive and also did a financing application on-line. When I arrived at dealership, Graham greeted me and confirmed which vehicle I was interested in. After completing the test drive form, we went out to look the vehicle over and also checked out a similar vehicle that was on lot. Took a test drive, had my trade looked at, sat down with Graham to talk price and down payment and then went to the very nice waiting/lunch room while Graham talked with finance dept and manager. A short time later Graham came to tell me that I had been approved for financing (I do not have the best credit score) and he would come get me when finance guy was ready for me. In about 5 minutes Graham took me to see the finance 'wizard' Rodney. Rodney explained the features I was going to have with the financing deal,(ie: extended warranty and GAP insurance) and gave me the terms of the financing offer. I was amazed... literally amazed at how low my interest rate was. Rodney is definitely a 'financing wizard'! I signed all the forms to buy the vehicle and was told I was taking it home with me, something I didn't think would be possible. I met up with Graham again, to find he had moved my 2013 Buick Verano in Mocha Bronze Metallic paint, next to my 2003 Chrysler PT Cruiser in Lt Almond Metallic, so I could empty my belongings into the Verano. After I finished doing that, Graham took a picture of me wiht my Verano, thanked me again for choosing Koons White Marsh for my vehicle purchase, then drove off with my PT Cruiser. As I sat in the Verano looking over the dash controls and adjusting the mirrors, it slowly sunk in... I had bought a new-to-me car in about 4 hours. Not only that, but I never felt rushed or pressured to buy a vehicle and was walked through every step of the process with full understanding of each step along the way to ownership. My experience with Koons White Marsh was a very friendly one, where the buying process was very smooth and the staff worked for me, to get me into the vehicle I wanted. It doesn't get much better than that. KUDOS to Graham, Rodney and the Koons team for making mine a very friendly, smooth buying experience! Have already recommended Koons White Marsh... and especially Graham and Rodney... to friends. More
by tazbo2003
Employees Worked With
Graham Engleman (sales) Rodney (?) (finance)
May 26, 2016
Greatest Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bou Koons' service department is the greatest. Their service reps are always very helpful and easy to deal with. This is the second vehicle we have bought from Koons and will continue to return in the future. More
by Silverado
Employees Worked With
Eddie
April 29, 2016
Great Experience I purchased a Suv at Koons.Our salesperson(Lamont Anderson) was great and had a fantistic personality. The Service Department was pleasant to work wit I purchased a Suv at Koons.Our salesperson(Lamont Anderson) was great and had a fantistic personality. The Service Department was pleasant to work with. Thank- you Katie and Dan for taking care of the minor repairs. Enjoyable experience More
by Jeannie
April 12, 2016
The worse customer service i have ever experienced! STAY AWAY!!!! JERRY THE MANAGER IS THE WORSE BUSINESS MAN THAT I HAVE EVER COME ACROSS!!! THEY PUSHED FOR ME TO TAKE THE CAR THAT DAY WITHOUT GETTING STAY AWAY!!!! JERRY THE MANAGER IS THE WORSE BUSINESS MAN THAT I HAVE EVER COME ACROSS!!! THEY PUSHED FOR ME TO TAKE THE CAR THAT DAY WITHOUT GETTING ALL THE NECESSARY PAPERWORK. THEN HARRASSED MY FATHER AND I FOR TWO WEEKS. HE HUNG UP ON ME ON MORE THAN ONE OCCASSION. THEY GAVE ME THE ULTIMATE RUN AROUND. IN CONCLUSION AFTEE THEY GET YOUR MONEY YOU ARE NO LONGER VALUABLE TO THEM. I WOULD NOT RECCOMMEND ANYONE GIVE THEM BUSINESS....YOU CAN FIND THE SAME CARS AT ANOTHET DEALERSHIP WHERE THEY WILL VALUE YOUR BUSINESS. More
by Kasiebk
Employees Worked With
Jerry/Eric
March 31, 2016
Refusing to Service Vehicle I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons C I took my 2013 Malibu in for a fluid leak, Stabilitrak light on and the ABS light on. I received a call from the Parts and Service Director at Koons Chevrolet advising me that due to low customer satisfaction ratings I gave the dealer and the vehicle they would no longer be able to service my vehicle. I advised the director that my issues were more with the vehicle than the dealer and I made that point clear on the satisfaction surveys but he said that still reflects negatively on the dealership. He said it also negatively impacts the dealer’s ability to provide quality customer service to the rest of their customer base. Several of the problems with the vehicle could be warranty repairs and still the dealer is refusing to service the vehicle. Refusing to perform potential warranty repairs and turning a vehicle away with possible safety issues or major mechanical failure is in no way providing quality customer service. Now the problem is not only with the product but the dealer that services or refuses to service the vehicle. I have never been so unhappy with a product or service facility in my life. I have attempted to stay loyal to Chevrolet but I can’t any longer if this is how they treat customers. More
by jfndive
Employees Worked With
John Wyant
March 17, 2016
Car buying experience Sales representative Gary he is great he will get you in a car guaranteed with a great deal. Go to Koons in white marsh and ask for Gary!! Make sure y Sales representative Gary he is great he will get you in a car guaranteed with a great deal. Go to Koons in white marsh and ask for Gary!! Make sure you tell him Trenae sent you he's the best and as always enjoy your new car because you look great in it. More
by 1972
Employees Worked With
Gary Harris
March 15, 2016
Timely service As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Veh As always I was taken on time, Randy takes very good care of me and my car, keeps me advised of any additional service options I may need or want. Vehicle was ready as promised. I have no complaints, my service visits are always the same. More
by Gbruce500
Employees Worked With
Randy Gittere
February 29, 2016
Wow service We recently purchased our second car in 4 months from Koons. We used a competitor prior to them and were dissatisfied! I would recommend Koons to ever We recently purchased our second car in 4 months from Koons. We used a competitor prior to them and were dissatisfied! I would recommend Koons to everyone. My associate Eric was pleasant, helpful, and worked diligently to get me the vehicle I needed in the price range I wanted. Everyone at the dealership was attentive and a pleasure to work with! More
by Cs120402
Employees Worked With
King, Eric
February 26, 2016
Our new cars. We purchased 2 new cars this week. Koons was absolutely the best! This was our first time buying from Koons and it won't be our last. The Harpers are We purchased 2 new cars this week. Koons was absolutely the best! This was our first time buying from Koons and it won't be our last. The Harpers are 2 very happy customers. More
by harpfive2
February 13, 2016
Excellent service I was looking for a very specific used vehicle. Even though it was a different make than the dealership, Hani was still knowledgeable and answered all I was looking for a very specific used vehicle. Even though it was a different make than the dealership, Hani was still knowledgeable and answered all of my questions. I was securing outside financing and they had no issues creating the paperwork and holding the vehicle until I secured my check. When I returned to pick up the vehicle, I was in and out within 15 mins. I noticed that the vehicle was missing floor mats and Hani brought me a set free of charge. I was not buying an expensive car yet they still took adequate time to meet my needs. I highly recommend Koons and Hani in particular. More
by Michael C
Employees Worked With
Hani Ayaad
